Process Support Specialist (Remote)

About the Role

We are looking for a detail-oriented, proactive Process Support Specialist to assist our HVAC operations. You will serve as the backbone of day-to-day administration, ensuring warranty registrations, invoices, customer follow-ups, and operational workflow run seamlessly.

Key Responsibilities

Prepare, process, and audit customer invoices with high accuracy.

Submit and track manufacturer warranty registrations and rebate documentation.

Maintain clean digital records, CRM database entries, and job files.

Provide operations support to field team managers and assist with essential customer service duties.

Create and schedule basic social media posts to keep the local community engaged.

What We’re Looking For

Trade/Service Industry Experience (Required): Prior background supporting HVAC, plumbing, electrical, or general trade contractors.

Administrative Expertise: Proven track record as a Virtual Assistant, Admin Specialist, or Operations Assistant in a remote setting.

Documentation Savvy: Hands-on experience navigating permits, trade rebates, or warranty claims processes.

Tech-Minded: Comfortable using modern CRMs, project management platforms, and AI efficiency tools.

Communication: Exceptional written and verbal English skills.

How to Apply

Ready to elevate your virtual assistant career? Click "Apply for this Job" and include:

A brief 2-3 sentence summary of your experience with HVAC or trade-service businesses.

A link to your updated resume (Google Drive or Dropbox set to public access).

The word ASAP as your subject title.