Customer Service Agent (E-commerce)

We’re looking for a sharp, empathetic, and solution-oriented Customer Service Specialist to join our growing eCommerce team. You’ll be the first point of contact for our customers, handling inquiries, solving problems, and ensuring an excellent experience with every interaction.
Responsibilities

• Main responsibility: answering customer service email s for eCommerce brands
• Provide clear, timely, and helpful responses to customer inquiries
• Follow customer service procedures and brand guidelines
• Assist with general customer-related tasks as needed

Requirements

• Previous customer service experience is required
• eCommerce experience is a strong advantage
• Excellent written English
• Organized, reliable, and able to work independently
• Stable internet connection
• Must be comfortable starting part-time

Perks & Benefits:

• Work from home with flexible hours, balance work and life your way.
• Positive, collaborative environment – work with a team that values respect and growth.
• Supportive CEO & leadership – approachable management that listens and empowers you.

Rate: Around $4.50/hour (fixed target rate)

To apply, include the following:

• Resume / CV
• Portfolio (Optional only)
• Make sure to include your complete name and contact details in your resume
• Answer the following questions below:

1. When a customer says " This is the worst service ever". What’s your internal reaction vs your reply?
2. If every issue today is ‘urgent,’ how do you stay effective?
3. A reply that feels good to write isn’t always good to send. How do you d ---------- ?