Remote GDS Amadeus Travel Support Contractor

We are seeking an experienced, highly skilled GDS Amadeus specialist to work remotely in a customer service role. The ideal candidate must have comprehensive knowledge of all Amadeus transaction codes, be able to navigate the platform quickly and independently, and possess extensive travel industry experience.

Job Responsibilities:

-Assist with inbound customer calls for booking, rescheduling, and canceling travel arrangements (flights, trains, cars, hotels, etc.).
-Listen to live calls alongside the agent.
-Guide the agent in real-time by providing precise Amadeus transaction codes and navigation instructions you will provide via WhatsApp Audio.
-Ensure smooth and efficient booking processes.

Work Details:

Schedule: Monday to Friday, 9am – 6pm EST, with a 1-hour break.
Duration: 8 hours daily.
Location: Remote (accessing agent's screen via AnyTransfer or TeamViewer).
Communication: Audio guidance via WhatsApp during live calls for the entirety of the day
Internet: Hardwired connection required, with minimum speeds of 50 Mbps download, 10 Mbps upload, and max ping of 80 ms. Internet speed WILL BE TESTED during a video call.

Requirements:

*Extensive experience in the travel industry using Amadeus.
*Mastery of all Amadeus transaction codes and fast navigation skills.
*Proven ability to operate independently without assistance.
*Windows PC/Laptop with at least 8GB RAM.
*Google Chrome browser.
*Ability to download and operate AnyViewer software.

Compensation:

Week 1 (Days 1-7): $2/hour, 40 hours/week.
Week 2 onward: $4/hour, based on performance.

Note: Please, only apply if you meet ALL the above requirements, including internet specifications. Failure to do so will disqualify your application. Selected candidates will undergo an internet speed test during a video call for transparency. There is no room for flexibility with the requirements.

Join us if you are an Amadeus expert with years of travel industry experience and ready to work remotely in a dynamic customer support role.