E-commerce Operations VA — Orders, Disputes, Email & Ad QA (AI tools provided, English only)

We run a fast-growing e-commerce brand in Europe. We built internal AI tools that do the creative work. We need one reliable, long-term VA to run the process around them, every day, with zero drop. Our customers do not write in English: you will read and answer them through translation tools and our templates. You do not need to speak their language.

Your daily routine:

1. Order operations & disputes (daily, first thing in your shift)

• Log in to our Shopify store with your collaborator account and review unfulfilled orders.
• Check with our supplier in our shared chat why the order was not shipped
• Once the address problem is confirmed, you are the only person who contacts the customer: email with our templates, follow up until fixed, update the order
• Monitor open payment disputes (Shopify), contact the customer, negotiate a resolution within our rules, get the dispute closed
• Reply to Trustpilot reviews with our templates
• Escalate anything outside the rules to the founder

2. Email marketing (main task in your first weeks)

• You DON'T have to be a email marketer or a graphic designer : our tool is handling everything for you
• Take reference email s we give you, drag and drop them into our tool, check the design of the result, prepare for review
• Finish our Q4 campaigns and automated flows

3. Ad research & conversion (from week 3–4)

• Spot high-performing image ads from any niche in the ad research tool we give you (we WILL TRAIN you)
• Upload them to our tool, select our product, launch the conversion
• Check every output: product correct, no AI artifacts, text readable, nothing missing
• Organize the validated ads for the founder's review

4. Later: reply to comments on our Facebook /Instagram ads with translation tools and templates

You are a good fit if:

• Excellent written English, comfortable reading another language through translation tools
• You already use ChatGPT or similar AI tools every day
• Extremely detail-oriented: you spot a wrong product, a broken letter, a missing element before we do
• Consistent: same routine every day, no missed days, you report what you did
• Available Monday–Friday, 8h/day, standard day shift. The founder works in your time zone, so you get answers in minutes, not the next day
• Stable internet + own PC
• Strong plus: customer support for an e-commerce brand (Shopify, Gorgias, Zendesk), handling refunds or disputes

What we offer:

• $500/month based on experience, paid weekly via Wise
• Raise after 3-month probation if the routine is flawless
• Long-term role, direct contact with the founder, full training on our tools
• Growth path: more responsibilities (video sourcing, product research) as you prove yourself

How to apply:

• Start your application with the word "PINEAPPLE"
• Tell us in 3 lines about one repetitive job you did for 6+ months and how you kept it error-free
• Tell us about one angry customer you turned around (what they wanted, what you offered, result)
• Test: here is a comment posted on one of our ads: "Way too expensive for what it is, I saw the same one on Amazon for half the price." Write the public reply you would post, and explain in 2 lines why.

Shortlisted candidates get a 1-hour paid test.