Property Management Operations Coordinator.

We are a growing property management company looking for a reliable, organized, and proactive Property Management Operations Coordinator to join our team full-time.

This role will primarily focus on coordinating maintenance and repairs across our short-term vacation rentals and long-term rental properties. You will work closely with our team, guests, tenants, property owners, and local vendors to make sure maintenance issues are handled quickly and efficiently.

Schedule: Monday–Friday, approximately 9:00 AM–4:00 PM Eastern Time
Position: Full-Time, Remote

Responsibilities
Coordinate and schedule handymen, plumbers, HVAC technicians, electricians, pool companies, cleaners, and other contractors
Make and receive phone calls with vendors, contractors, guests, and tenants as needed
Communicate with guests and tenants regarding maintenance issues and scheduling
Troubleshoot maintenance requests and determine the appropriate vendor to contact
Coordinate vendor access around guest check-ins/check-outs and tenant availability
Follow up with vendors to make sure work is completed on time
Request quotes, photos, invoices, and updates from contractors
Keep our team updated on the status of open maintenance items
Help prioritize urgent issues, especially those affecting current guests
Maintain organized records and notes for maintenance requests
Assist with other day-to-day property management operations as needed

What We're Looking For
Previous experience working with a property management company, vacation rental company, Airbnb/STR operator, or similar business is strongly preferred
Excellent written and spoken English
Confident and professional speaking on the phone in English
Comfortable making outbound calls to contractors and vendors throughout the day
Strong organization and communication skills
Comfortable communicating with contractors, guests, and tenants
Able to manage multiple open tasks at the same time without losing track of details
Proactive and comfortable following up with people until a task is completed
Good judgment when determining what is urgent and when something needs to be escalated
Comfortable learning and using property management software, messaging platforms, and other online tools

We are looking for someone who can become a dependable part of our team long-term. The ideal person is a problem solver who takes ownership of tasks and doesn't simply wait to be told what to do next.