E-Commerce Customer Service Agent

Job Title: E-Commerce Sales & Support Specialist
Employment Type: Full-Time / 8 hours

About Us:
We are an e-commerce business, in the medical compression wear industry, more specifically in the compression sock and hosiery products. We are based in New York, and have been in business for over 20 years. We prefer someone with 1-2 year phone and email customer service experience in an ecommerce account.

Description:
As an Ecommerce Customer Care Representative, you will be answering customer calls for phone orders and resolving customer inquiries via phone and email to ensure the best experience possible! In addition, you will also make sure that the customers are getting the best value for all our products and services.

Essential Duties and Responsibilities

• Taking Phone Orders and Inputting the Orders in Magento
• Trained and be knowledgeable of our Product Line
• Resolving Customer Inquiries via phone, chat, email.
• Handle Cancellations, Returns,
• Call Back any Missed Call from Customers
• Issue refunds according to our refund policy
• Assisting in the tracking of customer packages

Key Skills and Qualifications:

• Ability to demonstrate positive and energetic phone skills and excellent listening skills.
• Able to handle irate and demanding customers
• Prior E-Commerce Customer Service and Sales experience is highly preferred
• Experience with Magento, Gladly, SellerCloud, Gorgias, Freshdesk, is a plus
• Experience with Medical Billing and claims is a plus but not required
• Proficient using computer programs such as Microsoft Office.
• Comfortable with outbound calls and speaking with customers.
• Computer proficiency such as Microsoft Office, Google Sheets, data entry, and excellent customer service skills

Other Notes:
Full Time
Preferably resides in Metro Manila or Bulacan area
Applicants must own a fast computer, preferably a desktop with a second monitor
6-month probation: PHP 30,000 month*
Night Shift Schedule