Virtual Assistant – Customer Operations & Communications

We are hiring a Virtual Assistant to manage daily client communications and assist our field operations team. The primary requirement is strong conversational English and experience speaking with US customers.

Key Responsibilities:

•Answer incoming customer calls, texts, and email s promptly.
•Collect service details and coordinate schedules between clients and technicians.
•Follow up with clients and the internal team to keep jobs moving.
•Prepare basic proposals using Google Docs templates and convert them to PDFs.
•Perform basic customer lookup and invoice tracking in QuickBooks (if experienced).

Qualifications & Requirements

•Communication: Conversational, fluent English with direct experience handling US clients.
•Work Hours: Able to work standard US business hours.
•Tech Skills: Proficient in Gmail, Google Docs, and Drive. QuickBooks knowledge is a plus, but not required.
•Setup: Reliable PC, stable internet with backup, and a noise-canceling headset.

Voice Recording Task:
To apply, please submit a 1-minute audio recording reading the following script to ----------

Door Services, how can I help you today?
Hi, are you calling to get repair, installation, or replacement of your door?
I see, may I have your name? Thank you.
Are you calling from a cellphone?
May I have your cellphone number? Got it.
What's the name of the company you are calling from? May I know your title in the company? Okay.
May I know what is the address for the service? Perfect.
What issue are you experiencing with your door today?
Understood. To help our technicians review the job, we need pictures of the door from the inside and outside. I am going to send a text message—once you receive it, please reply with a photo of the door, and our team will review it and follow up with you shortly