Sales & Customer Service Specialist

Job Description

We are looking for an experienced and motivated Sales & Customer Service Specialist to join our team. The ideal candidate should have strong English communication skills, hands-on experience with Shopify or Shopline, and a background in sales and social media/influencer marketing.

Key Responsibilities:

Manage and operate Shopify or Shopline backend, including order processing, customer inquiries, and daily store operations.
Product listing, Order fullfilment.
Communicate with customers in English via email, phone, chat, and other communication channels.
Respond to customer inquiries, provide product information, solve customer problems, and follow up on potential sales opportunities.
Handle incoming inquiries and convert leads into orders through effective communication and sales skills.
Build and maintain good relationships with customers and provide excellent customer service.
Follow up with existing and potential customers to increase sales and customer retention.
Assist with social media operations, including content posting and basic account management.
Develop and contact social media influencers/content creators for potential collaborations.
Maintain influencer contacts and follow up on collaboration opportunities.

Requirements:

1+ years of hands-on experience operating Shopify or Shopline backend.
At least 2 years of sales or customer service experience; experience in e-commerce is a plus.
Strong communication, customer service, and problem-solving skills.
Experience with social media operations and influencer/KOL outreach.
Experience developing influencers and establishing collaboration opportunities is preferred.
Self-motivated, responsible, detail-oriented, and able to work independently.

Preferred Qualifications:

E-commerce experience, especially in home décor, lighting, furniture, or related industries.
Experience working with international or U.S. customers.
Familiarity with Instagram, Facebook , TikTok, or other social media platforms.
Experience using tools such as Shopify, Shopline, CRM systems, or other e-commerce platforms.

Working Hours
Monday–Saturday: 9:00 AM – 6:00 PM (U.S. Time)
Sunday: Day Off
（Please apply only if you are able to work the required schedule）