DTC Customer Service VA (Remote Opportunity)

Customer Service VA – DTC Apparel Brand
Location: Remote
Type: Full-Time
Industry: DTC E-commerce / Apparel: Underwear

What We’re Looking For:
We’re looking for a skilled Customer Service VA with experience supporting an underwear brand in fast-paced e-commerce environments.

Customer experience is a key part of our brand, and this role requires someone who understands how efficient, high-quality support is delivered daily. You will support the customer service operations, handle customer inquiries, and help maintain smooth workflows while ensuring a great customer experience.

This is a great opportunity for someone who wants to work closely with a real brand and gain hands-on experience in a fast-growing DTC environment. Experience within apparel and fashion is a strong advantage.

Your Role:

• Responding to customer inquiries via email
• Managing daily ticket queues efficiently
• Delivering clear, structured, and policy-compliant responses
• Maintaining consistent tone and professionalism
• Ensuring every interaction reflects high-quality brand standards

You should be comfortable working independently and handling a consistent volume of tickets.

Support Systems & Tools:
You should have experience and comfortable working with the following:
Zendesk
Shopify
ChatGPT
Hubstaff or any time tracker

You should understand how to navigate ticketing systems efficiently and follow established workflows.

What We Offer:
Full-time remote position
Competitive salary
Performance-based bonuses
Work directly with a growing DTC apparel brand
Long-term growth opportunity
Structured workflow environment

-How To Apply (Important)

We are reviewing detailed applications only.

Your application must include:

• Your CV
• A list of DTC brands you have worked with and what are the nature of the brand or brand niche
• The type of support tasks you handled
• The support systems you’ve used (Zendesk, Freshdesk, etc.)
• Your experience handling refunds and exchanges
• How you manage high ticket volumes and how many tickets do you usually process within an 8-hour shift
• How you maintain productivity while delivering high-quality responses
• Your understanding of productivity expectations in customer support

To confirm you read this posting fully, include the word "September Application" at the end of your application.

Include your email or WhatsApp number in your application.

Applications that do not follow instructions will not be reviewed.