customer support

Safe Cookware. No Nonsense.
Safecourt Kitchen is a fast-growing Dutch kitchenware brand. We make PFAS-free pans, milk frothers, blenders, juicers and other small appliances — products people use every single day. We sell through our own webshop, ---------- , Amazon NL/DE and the MediaMarkt Marketplace.

Fast growth means lots of customers. And lots of customers means we need someone who genuinely enjoys helping them — quickly, clearly, and with a smile that comes through in writing.

What you'll do
Own the inbox: answer customer questions across email and chat via Gorgias
Handle orders, returns, warranty cases and delivery questions across all our sales channels — webshop, ---------- , Amazon and MediaMarkt
Support Dutch-speaking customers using translation and AI-assisted workflows built into Gorgias
Work with our fulfillment partner to solve shipping and delivery issues before the customer even notices
Spot patterns: recurring complaints or product issues? You flag them so we can fix the root cause, not just the symptom
Help improve our macros, help center articles and AI workflows — we'd rather prevent tickets than answer them twice
What you bring
2+ years of remote customer service experience for an e-commerce brand — experience with a Dutch or European brand is a strong plus
Hands-on experience with Gorgias (or a comparable helpdesk like Zendesk — but Gorgias is a big plus)
Working knowledge of Shopify: looking up orders, editing them, processing refunds
Experience with ---------- seller support, or the willingness to learn the platform fast: partner dashboard, service norms, keeping performance scores green
Excellent written English and comfort using translation/AI tools to serve Dutch customers
A clear, friendly writing style: short sentences, no jargon, no corporate fluff
Reliable home office setup: stable internet, quiet workspace, own laptop
Availability during European (CET) business hours
You stay calm when a customer doesn't
Bonus points: experience with Amazon Seller Central or MediaMarkt/Mirakl, and an interest in AI tools for customer support.