Inside Sales Representative | Appointment Setter & Lead Follow-Up

Full-Time | Remote | US Business Hours | Long-Term Opportunity

We are looking for a confident, persuasive, and highly organized Inside Sales Representative to respond to inbound opportunities, follow up with leads, and convert qualified prospects into booked appointments.

This is a performance-driven sales role.

You will be responsible for responding quickly to new leads, speaking with customers about their pest-control needs, booking rodent and termite inspections, following up on unclosed opportunities, re-engaging previous estimates, and maintaining a disciplined sales pipeline.

We are looking for someone who combines excellent customer service with strong sales instincts, persistence, follow-through, and a measurable performance mindset.

You should be comfortable working toward clear targets and being held accountable for results.

KEY RESPONSIBILITIES
Inbound Sales
Respond quickly to new inbound leads and opportunities
Speak with prospective customers by phone, text, and email
Understand the customer's pest-control needs
Explain services and available options clearly
Build trust and rapport with potential customers
Convert qualified leads into booked inspections or appointments
Book rodent, termite, and other pest-control inspections
Handle basic objections and help customers move forward
Maintain a warm, professional, and persuasive communication style
Lead Follow-Up
Follow up consistently with leads who have not yet booked
Re-engage prospects who previously requested estimates
Follow up on open estimates and unclosed opportunities
Maintain structured follow-up sequences
Re-engage previous customers through win-back campaigns
Assist with referral campaigns and other outbound sales initiatives
Ensure leads do not fall through the cracks

Persistence is important in this role.

We are not looking for someone who follows up once and moves on.

CRM & Pipeline Management
Maintain accurate and up-to-date customer records
Update lead status and next steps in the CRM
Keep detailed notes from customer conversations
Track follow-up dates and outstanding opportunities
Maintain a clean and organized sales pipeline
Ensure every active opportunity has a clear next action
Use the CRM consistently to maximize conversions and revenue
REQUIRED QUALIFICATIONS

Please apply only if you meet the following requirements:

Excellent spoken and written English
Strong, professional phone presence
Previous experience in inside sales, appointment setting, lead conversion, or customer service
Comfortable handling both inbound and outbound calls
Strong listening and communication skills
Ability to build rapport quickly
Comfortable handling objections and asking for the booking
Strong follow-up habits
Highly organized and detail-oriented
Comfortable using CRM software
Ability to follow a defined sales process
Ability to work independently
Reliable and consistent attendance
Comfortable being measured against KPIs and performance goals
Coachable and willing to improve based on feedback
Reliable computer, internet connection, and quiet workspace
IDEAL CANDIDATE

We are looking for someone who is:

Warm and personable
Persuasive without being pushy
Competitive
Persistent
Highly accountable
Process-driven
Results-oriented
Coachable
Emotionally intelligent
Trustworthy
Strong at listening
Comfortable asking questions
Excellent at following up
Motivated by hitting goals
Able to stay positive after rejection
Comfortable working in a structured sales environment

You should enjoy seeing your performance improve and understanding how your work contributes to company revenue.

PERFORMANCE EXPECTATIONS

This is a measurable sales position.

Performance may be evaluated using metrics such as:

Speed to lead
Number of leads contacted
Follow-up activity
Appointment or inspection booking rate
Lead-to-appointment conversion rate
Estimate follow-up
Re-engagement results
CRM accuracy
Sales pipeline activity
Revenue generated or influenced

You do not need to be perfect on day one.

You do need to be comfortable receiving feedback, reviewing your numbers, and continuously improving your performance.

PREFERRED EXPERIENCE

Experience in any of the following is a strong advantage:

Inside sales
Phone sales
Appointment setting
Inbound lead conversion
Customer service
Home services
Pest control
HVAC
Plumbing
Roofing
Restoration
Landscaping
Cleaning services
Real estate
Insurance
Lead reactivation
Estimate follow-up
CRM management
Win-back campaigns
Referral campaigns
Working with US-based customers

Pest-control experience is preferred but not required.

We care more about strong sales ability, communication, follow-up discipline, and coachability.

THIS ROLE MAY NOT BE A GOOD FIT IF:
You are uncomfortable talking to customers on the phone
You dislike sales or asking customers to book
You give up after one follow-up attempt
You are uncomfortable being measured on performance
You avoid objections or difficult conversations
You struggle with organization or CRM updates
You regularly forget follow-ups
You need constant reminders to complete tasks
You are uncomfortable receiving coaching or feedback
You prefer administrative work over customer-facing sales
WORK-FROM-HOME REQUIREMENTS

You must have:

Reliable high-speed internet
Reliable laptop or desktop computer
Dedicated quiet workspace
Noise-canceling headset with a clear microphone

Strongly preferred:

Backup internet connection
Backup power solution
Dual-monitor setup
HOW TO APPLY

Please submit:

1. Updated Resume

Send your most recent resume highlighting your sales, customer service, appointment-setting, and lead follow-up experience.

2. Short Introduction Video

Send a 1–2 minute introduction video.

Please briefly introduce yourself and tell us about your experience in inside sales, appointment setting, lead follow-up, or customer service.

No professional editing is required. We want to hear how you naturally communicate.

3. Answer These Short Questions
Years of inside sales / appointment-setting experience:
Years of inbound sales / lead-conversion experience:
Years of outbound calling / lead follow-up experience:
CRM systems you have used:
Have you worked in pest control or another US home-service industry? If yes, which one?
Expected hourly rate or monthly salary:
Are you available to work US business hours? Yes/No
IMPORTANT

A resume and introduction video are required.

Applications without both will not be considered.

We are looking for candidates who are confident on the phone, persistent with follow-up, coachable, organized, and comfortable being measured on sales performance.