Reservations Agent/ Customer Support

WE’RE HIRING: Reservations Agent/ Customer Support

We are a growing Canadian short-term rental and vacation rental company looking for a reliable, organized, and guest-focused Customer Support Representative to join our team.

You’ll be one of the main points of contact for our guests, assisting them from pre-arrival through check-out and helping ensure they have a smooth and positive stay.

Key Responsibilities:

• Manage and respond to messages in our shared company email inbox
• Respond to guest inquiries through Airbnb, VRBO, direct booking platforms, email , and other communication channels
• Assist with reservations, check-in/check-out, access codes, parking, property information, and general guest questions
• Handle guest concerns professionally and provide timely solutions
• Coordinate with housekeeping, maintenance, and operations teams when assistance is required
• Monitor upcoming arrivals, departures, and active reservations
• Escalate urgent or sensitive issues to the appropriate team member
• Document important guest communications, i ---------- , and follow-ups
• Provide clear shift handovers for outstanding tasks and guest concerns

What We’re Looking For:

• Strong written and verbal English communication skills
• Previous customer service experience; hospitality or short-term rental experience is an advantage
• Excellent organization and attention to detail
• Ability to manage multiple guest conversations and priorities
• Comfortable using email , messaging platforms, and online systems
• Strong problem-solving and decision-making skills
• Professional, patient, and courteous when handling challenging situations
• Able to work independently and communicate effectively with a remote team
• Experience with Airbnb, VRBO, Hostaway, or similar property management platforms is an advantage

Experience in short-term rentals, hotels, hospitality, property management, or customer service is preferred.

📩 Interested in joining our team?
Please send your resume/CV along with a short introduction video about your customer service experience to ----------

Email Subject: Customer Support Application – [Your Name]