Remote HOA Assistant / Customer Support — HOA & CINC Experience Required

HOA & CINC Systems Experience Required

We’re looking for a Remote HOA Assistant / Customer Support Specialist with hands-on experience in HOA/community association management and CINC Systems.

This position will primarily support Community Managers with day-to-day customer service, administrative tasks, homeowner requests, follow-ups, and CINC-related work.

If you understand HOA operations, are comfortable working in CINC, and enjoy helping homeowners while making a manager’s job easier, we’d love to hear from you.

⭐ WHAT YOU’LL DO
Homeowner Customer Support
— Respond to homeowner and resident questions through email and other communication channels
— Assist with routine HOA questions, requests, and concerns
— Provide friendly, professional, and timely customer service
— Resolve routine issues or escalate them to the appropriate Community Manager
— Follow up on open requests and outstanding items
— Communicate professionally with homeowners, vendors, and team members

Community Manager Support
— Assist Community Managers with their day-to-day responsibilities
— Help managers stay organized with homeowner requests and follow-ups
— Track open items, deadlines, and outstanding requests
— Prepare information and documents requested by managers
— Complete follow-up tasks after calls, meetings, or homeowner communications
— Keep managers informed of items requiring their attention

CINC Systems
— Work directly in CINC Systems to support daily HOA operations
— Update homeowner, property, and association information
— Add and maintain notes and records
— Assist with homeowner account-related questions and requests
— Run reports and complete CINC tasks as requested
— Help ensure information is accurate and up to date

Administrative Support
— Draft and send email s and other communications
— Maintain organized records and documentation
— Assist with scheduling and follow-ups
— Organize documents and information for Community Managers
— Assist with other HOA administrative tasks as needed

✅ REQUIRED QUALIFICATIONS
— Hands-on HOA or community association experience
— Hands-on CINC Systems experience — REQUIRED
— At least 1 year of HOA, property management, or related experience
— Strong written and verbal English communication skills
— Excellent customer service skills
— Strong attention to detail and organization
— Comfortable communicating with homeowners and residents
— Able to manage multiple requests and priorities
— Reliable, responsive, and able to follow through
— Comfortable working independently in a remote environment

➕ NICE TO HAVE
— Experience directly supporting HOA/Community Managers
— Experience handling homeowner questions and requests
— Experience with vendor communication and follow-ups
— Experience with HOA violations, architectural requests, work orders, or similar tasks
— Familiarity with Google Workspace or Microsoft Office
— Experience working with U.S.-based HOA management companies

👤 YOU’LL BE A GREAT FIT IF YOU:
— Understand how HOA management works
— Are confident using CINC Systems
— Enjoy helping homeowners and providing excellent customer service
— Communicate clearly and professionally
— Take ownership of your work and follow through
— Stay organized when managing multiple requests
— Know when to handle an issue yourself and when to involve the Community Manager
— Pay close attention to details
— Enjoy supporting managers and making their work easier

🚫 THIS ROLE IS NOT A FIT IF:
— You do not have HOA or property management experience
— You have no experience using CINC Systems
— You are uncomfortable communicating with homeowners
— You need constant direction to stay on task
— You struggle to manage multiple requests at once
— You do not consistently follow up or complete assigned tasks

📩 HOW TO APPLY
Please submit ALL of the following:

1. PDF Resume
Your resume should clearly show your HOA/property management and CINC Systems experience.

2. 2–3 Minute Video Introduction
Provide a Loom or Google Drive link introducing yourself and briefly discussing your HOA, CINC, and customer support experience.

3. Answer These Questions
1. What specific tasks have you performed in CINC Systems?
2. How much HOA or community association experience do you have?
3. What types of homeowner questions or requests have you handled?
4. Describe a time you supported a Community Manager or Property Manager with their daily responsibilities.
5. How do you stay organized when managing multiple homeowner requests and tasks?

⚠️ IMPORTANT

Incomplete applications will not be reviewed.

Please make sure your application includes your resume, video introduction, and answers to all five questions.