Technical Account Manager

Urban Kitchen is an Amsterdam-based virtual restaurant franchise operation running multiple food brands across 20–40 franchisee locations in the Netherlands. We're hiring a Technical Account Manager to handle franchisee questions and issues, most related to Deliverect and our order aggregator platforms.

What you'll do:
Be the main point of contact for franchisee questions and issues — log and track every ticket until resolved.
Troubleshoot issues in Deliverect and order aggregator software.
Get in touch with our partners (Thuisbezorgd, Uber Eats, our wholesaler) to get issues fixed.
Monitor reviews, spot patterns, and steer partners or franchisees toward fixing recurring problems.
Resolve what you can, escalate clearly what you can't.
Proactively improve processes so recurring issues stop recurring.

What we're looking for:
Strong written and spoken English.
Comfortable troubleshooting SaaS platforms (Deliverect experience is a big plus).
Background in account management, customer support, or technical support.
Highly organized, works independently, comfortable chasing partners for follow-up.
Available for hours overlapping CET.

What we offer
Full-time, long-term remote role
Direct access to the founders — real ownership, not a role buried in a big team.