Additional Client/Account Management

Due to our rapid growth, we are expanding our team and seeking a dedicated Work-From-Home Client Management Lead based in the Philippines. In this role, you will serve as the primary point of contact for our clients, manage their day-to-day needs, and use sound judgment to keep client relationships healthy and growing. This is an excellent long-term opportunity for individuals with customer service, client-facing, or relationship-based experience who want to grow with a supportive team.

Responsibilities

• Serve as the main point of contact for assigned clients.
• Monitor and respond to client messages, calls, and requests in a timely, professional manner.
• Track client billing and proactively resolve payment issues before they escalate.
• Run regular check-in calls with clients to review how things are going and address concerns.
• Identify early signs of client dissatisfaction and escalate with clear documentation.
• Support onboarding of new clients, ensuring a smooth first experience.
• Work 7–8 hours per day, Monday to Friday, aligned with U.S. Eastern Time.
• Maintain accurate, organized records of all client interactions.

Required Qualifications

• Ability to work U.S. Eastern Time (ET).
• Prior experience in customer service, client relations, or a similar people-facing role.
• Experience working from home.
• Strong verbal and written English communication skills.
• Problem-solving mindset and ability to work independently.
• Dedicated home office with high-speed internet.
• USB headset required.
• Comfortable managing multiple client relationships simultaneously.
• Entrepreneurial, self-driven work attitude.
• Experience in a client-facing or service-based industry is a plus.

What We Offer

• Personalized training program to get you up to speed on our systems and clients.
• Opportunity for growth — we promote from within!
• Flexible working hours within required U.S. shifts.
• Friendly, supportive team environment.
• Bi-weekly payments.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

How to apply

Read carefully — applications that don't follow these steps will not be reviewed.
1. Send your resume
2. Record a 60–90 second voice or video message answering this question: "Tell us who you are, why you're a great fit for this role, and your experience in client management." Include the link in your application.