Customer Support Team - Remote, Full Time, AU Timezone, Fluent English

We are an Australian real estate platform that is rapidly scaling and building our Philippines-based support team to handle customer enquiries, live chat and email .

We are hiring:
2 full-time staff 8am–2pm OR 2pm–8pm Monday - Friday
2 part-time weekend staff 8am - 2pm OR 2pm–8pm Sat - Sun.
Please indicate which schedule you are applying for.

If you are confident, reliable, and speak excellent English, you may be a perfect fit for our growing team.

Position: Customer Support / Call Centre Agent (Full-Time, Home-Based)

Responsibilities:

• Answer inbound calls from buyers and sellers and assisting with general platform enquiries
• Respond to live chat, support tickets and email s
• Provide professional, friendly, accurate assistance using our CRM
• Complete admin tasks during quiet periods (lead follow-ups, ticket clean-up, email replies)
• Escalate issues to supervisors when required
• Attend scheduled training sessions, meetings, and QA reviews

Requirements

Excellent spoken & written English
Clear, neutral accent suitable for Australian callers
Minimum 1 year BPO or customer support experience
Stable home setup:

• 25 Mbps+ internet
• Quiet workspace
• Noise-cancelling headset

Comfortable with technology (CRM, live chat, email handling)
Willing to work either morning or afternoon shift
We currently operate with 1 staff per shift - reliability is essential.

Work Schedule
Full time:

• You must be available for one of the following rotating shifts Monday - Friday:

Shift A: 8:00am – 2:00pm AEST
Shift B: 2:00pm – 8:00pm AEST
Part time:

• You must be available for one of the following rotating shifts Saturday - Sunday:

Shift A: 8:00am – 2:00pm AEST
Shift B: 2:00pm – 8:00pm AEST

Your Pay & Benefits

• Approximately $655 - $1,130 per month (37,000 - 64,400 per month)
• Monthly performance bonuses (2,000–5,000)
• Paid training and ongoing skill development
• Long-term role with an Australian tech company
• Career progression into Team Lead or QA roles
• Friendly management team & excellent culture

How to Apply

• Fill out our application form here ----------

Please include:

• Full name & city
• Internet speed test screenshot
• 1-minute or longer voice recording (Vocaroo) introducing yourself
• Summary of your BPO/customer support experience
• Your expected hourly rate (in PHP)
• Preferred shift: Mon - Fri 8am–2pm OR 2pm–8pm AEST, or Sat - Sun 8am–2pm OR 2pm–8pm
• Confirmation that you can work full-time, long-term

Join Us

We’re not just hiring a support agent, we’re building the core Philippines team that will grow with us as we scale nationwide across Australia.

If you’re committed, professional, and eager to join a fast-moving tech company, we want to hear from you.

Apply today and become one of the first members of our Philippines Team.