Customer Support Representative (Email Support)

Client: US-based Makeup Brand

About Us

PrioShift is a remote team working with e-commerce businesses in the US, handling their customer support and operational needs. We partner closely with our client brands as an extension of their team — so the work is real, the impact is visible, and no two days look exactly the same.

We're currently hiring for one of our clients, a US-based makeup brand, and looking for someone to join our team as their dedicated email support rep.

The Role

You'll be the front line for this brand's customers via email — answering questions, resolving issues, and making sure every ticket is handled with care and accuracy.

What you'll be measured on:

• Tickets resolved per hour
• QA score (quality, tone, and accuracy of responses)

Pay & Schedule
Rate: ₱30,000/month full-time equivalent, paid per hour based on actual hours rendered that week
Payout: Weekly
Hours: Flexible — build your schedule around your output, not a fixed shift.
Start date: ASAP

What We're Looking For

• Strong written English — clear, warm, and error-free
• Comfortable working independently and hitting hourly targets without close supervision
• Someone attentive to detail and can problem solve day to day issues encountered with customers
• Able to follow brand SOPs thoroughly
• Willing to learn when provided feedback on errors. We are building a supportive environment and want to ensure anyone who joins the team is at the same level of maturity when it comes to work and improving their skills!

What Matters Most to Us

More than experience, we're looking for the right fit with how our team works. We're a collaborative group of problem solvers, and we're looking for someone who:

Can think on their feet and figure things out
Knows when to ask for help instead of guessing or going quiet
Can communicate their concerns, goals, and needs clearly
Genuinely enjoys being part of a team, not just working solo

If that sounds like you, we'd love to hear from you.