Rockstar Ecommerce EA / Customer Service Lead

Sereni Parenting is looking for a full-time Ecommerce Executive Assistant to own our customer experience, manage our customer support team, and help the founders with day-to-day ecommerce operations.

This is not an entry-level role. We want someone who has worked inside a real DTC ecommerce brand, handled customer support, and managed people before.

Who We Are

Sereni is a fast-growing parenting brand creating calming solutions for children.

Our founders are very marketing-focused, which means we need someone who is obsessed with the customer side of the business.

We don't want someone who just answers tickets and moves on. We want someone who notices problems, brings them to us, and isn't afraid to say, "Customers keep complaining about this. We need to fix it."

Your job is to make sure our customers are looked after and problems don't get ignored.

What You'll Be Doing

You'll own the customer experience and manage our support staff, making sure customers get fast, high-quality replies while spotting common complaints, refund reasons, and problems we should fix.

You'll also help the founders with day-to-day ecommerce and admin tasks like updating Shopify, sending Klaviyo campaigns, working in Google Sheets and P&Ls, responding to actors or partners, and handling random tasks that come up.

What We're Looking For

Previous ecommerce customer support experience at a DTC brand
Previous experience managing staff
Strong Shopify experience and comfortable with tools like Google Sheets, Klaviyo, Commslayer, and similar software
Obsessed with customer experience and good at spotting problems instead of ignoring them
Resourceful, quick to learn, and able to figure things out without constant hand-holding
Extremely strong communicator — we expect regular daily communication, ideally more than we have to chase you

If you disappear, need constant follow-up, ignore customer problems, or have never managed people before, this role is not for you.

What We Offer

This is a full-time remote role, working 9 AM–5 PM Philippine time.

Salary is $1,000–$1,500 USD per month, depending on experience, plus bonuses if you perform well.

How to Apply

Your application must include:

1. Your resume, including the DTC ecommerce brands you've worked for
2. A short explanation of your customer support, management, and executive assistant experience

Include the phrase "I LOVE CX" in your application title