Sales Floor Accountability Manager (Remote VA) — Lead Response Enforcement

ABOUT US 🏠

We install whole-home water filtration and softening systems for homeowners across South Florida. About 30 installs a month at an average of $3,400 per job. Every lead costs us real money.

When a lead comes in and nobody calls it for two hours, that money is gone. That's the problem you're hired to kill.

THE JOB IN ONE SENTENCE ⏱️

Every lead gets contacted within 60 seconds. You are the person who makes sure that happens — every time, every rep, every day.

WHAT YOU'LL DO

Watch the lead queue live during your entire shift. New lead hits, your clock starts.
Track the 60-second window on every single lead assigned to a rep
Miss at 60 seconds → you immediately message the rep: "Lead #X is unworked. What's happening?"
No reply within 2 minutes → you pull the lead and reassign it to the next available rep online
Log every miss: which rep, which lead, how late, what the excuse was
Send the owner a daily scoreboard — response times by rep, misses, reassignments
Send a weekly report showing who's improving and who isn't
Flag repeat offenders to the owner. Same rep, same excuse, three times? Owner hears about it that day.
Confirm reps are actually logged in and available at the start of every shift

WHAT THIS ROLE IS NOT 🚫

You are not a salesperson. You don't close.
You are not a coach. You don't train reps.
You are not their friend. You're the referee.

You are the person who makes a grown adult uncomfortable about being late. If that sounds bad to you, don't apply.

WHO WE'RE LOOKING FOR ✅

Required:

Thick skin. Reps will push back, make excuses, get annoyed at you. You hold the line anyway.
Obsessive about time. Seconds matter here, not minutes.
Comfortable holding adults accountable over chat and phone
Excellent written and spoken English
2+ years in operations, dispatch, team lead, QA, or a similar tracking role
You can sit on a live dashboard for hours without drifting
Reliable internet, quiet workspace, good headset
Available Sunday-Saturday 8 AM – 11 PM US Eastern Time (that's when leads come in, you won't be working every single hour of the day, the calls are scattered, we get around 10-15 leads daily and have 5 sales reps)

Nice to have:

Spanish
GoHighLevel, HubSpot, or similar CRM
Call center floor manager or dispatcher background
Home services, HVAC, plumbing, or roofing experience

WHAT WE OFFER 💰

Stable full-time position with a growing US company
Performance bonus tied to team average speed-to-lead. You push the number down, you get paid more.
Full authority to reassign leads. Nobody overrules you but me.

HOW TO APPLY — READ CAREFULLY ⚠️

Applications that skip any step will not be reviewed. This is on purpose. Attention to detail is the whole job.

Step 1 — Write "60 SECONDS" as the first two words of your application.

Step 2 — Tell us in a few sentences:

A time you had to hold someone accountable who didn't want to be held accountable. What happened?
Your internet speed (run a speed test, give us the number)
Your setup: headset, workspace, background noise
Your available hours in US Eastern Time
What CRMs or dashboards you've worked in

Step 3 — Record a voice sample (MOST IMPORTANT PART) 🎙️

Record yourself handling the scenario below like you're actually on the call. One continuous recording, 2–3 minutes.

Upload to Google Drive, Dropbox, or Vocaroo and paste the link. Make sure anyone can listen.

Do not write out the answer. Do not read a script in a flat voice. We want to hear how you actually sound.