OPERATIONS & GROWTH VIRTUAL ASSISTANT – GENERALIST / PROBLEM SOLVER

We are a growing UK property management and short-term accommodation business looking for a highly capable Operations & Growth Virtual Assistant.

This is not a traditional admin VA role.

We are looking for someone intelligent, resourceful and commercially minded who can be given a problem or objective, work out what needs to be done and complete it to a very high standard without needing constant instructions.

You do not need previous Airbnb or property-management experience. Industry knowledge can be taught.

What matters more is your ability to think, investigate, solve problems, communicate clearly, learn quickly and take ownership.

What you’ll do
Your work will vary, but may include:

• Managing day-to-day operational tasks
• Investigating and solving problems
• Coordinating suppliers, contractors and team members
• Researching products, services, suppliers and business opportunities
• Following up outstanding tasks until they are fully completed
• Writing professional email s and client messages
• Maintaining trackers and internal systems
• Spotting errors, missing information and operational risks
• Improving processes and SOPs
• Supporting senior management with ad hoc projects
• Researching potential new clients
• Contacting landlords, property owners and prospects
• Following up leads and handling initial objections
• Helping grow the business

Some tasks will be familiar. Others may be things you have never done before.

We do not expect you to know everything. We expect you to be smart enough to work things out.

Who we are looking for
You should:

• Have excellent written and spoken English
• Be naturally strong at problem solving
• Understand instructions quickly
• Be able to work independently
• Investigate before asking unnecessary questions
• Take responsibility for tasks from start to finish
• Follow up rather than let things sit unresolved
• Have strong attention to detail
• Be organised and able to manage multiple priorities
• Communicate problems early
• Be confident speaking with clients and prospective clients
• Be commercially minded
• Be comfortable doing research and making recommendations
• Learn new software quickly
• Accept feedback well
• Be comfortable using AI tools appropriately while checking your own work
• Want a long-term role

Growth is an important part of the role
You must also be comfortable helping us grow the business.
This may include:

• Finding potential property-management clients
• Researching landlords and property owners
• Sending personalised outreach
• Following up leads
• Speaking with prospective clients
• Handling initial objections
• Maintaining a lead pipeline

You do not need to be an experienced salesperson, but you must be confident communicating with people and willing to develop strong sales skills.

Experience
Experience in operations, executive assistance, project coordination, customer service, property management, hospitality, sales, lead generation or business development is useful.

However, we would rather hire:
a very intelligent person with less experiencen thannsomeone with years of experience who cannot think independently.
Short-term-rental experience is a bonus, not a requirement.

Minimum requirements

• English: C1 or C2
• Strong written communication
• Excellent problem-solving ability
• Strong research skills
• Reliable laptop and internet
• Backup internet
• Able to work agreed UK hours
• Comfortable speaking with clients
• Comfortable learning new systems
• No conflicting full-time job

If applying through OnlineJobs.ph, preferred:

• IQ score: 110+
• ID Proof score: 60+

Working style
We do not want someone who needs every task broken down step by step.
As you learn the business, we want to be able to say:
“Please take responsibility for this and get it sorted.”
You should then be able to:
understand the objective → investigate → d ---------- → act → follow up → document → close
The goal is for you to reduce management workload, not create more work to supervise.

Hours
The role may begin part-time and can develop into a full-time long-term position.
You must be able to work reliably during agreed UK hours.

Recruitment process
Our process includes written, live and practical assessments designed to test genuine problem-solving, communication and judgement.

AI tools may be used appropriately, but candidates must be able to demonstrate their own ability live.

How to apply
Start your application with:
OPAL26
Then answer:
1. What is your current work situation and how many hours per week are you committed elsewhere?
2. What UK hours can you consistently work?
3. Give one example of a problem you had never dealt with before. How did you work out what to do?
4. Give one example of a process or system you personally improved.
5. How comfortable are you contacting prospective clients by email , message or phone?
6. What is the most difficult research task you have completed for work?
7. What software or business systems have you personally used?
8. Why does this role interest you more than a normal VA/admin role?

Please keep answers concise and specific.