Business operations

TO APPLY: PLEASE SEND VOICE RECORDING OR A VIDEO INTRODUCTION AND YOUR RESUME***

You would help manage the day-to-day operations of the business — handling incoming calls, texts and email s, coordinating client bookings with our massage therapists, managing therapist communication and scheduling, assisting with recruitment/onboarding, following up with clients

Fulfillment & Dispatch- Own incoming calls, texts, email s, and bookings; understand client needs; find and coordinate the right therapist; manage same-day/urgent requests; keep therapists informed; confirm appointments; and make sure pre- and post-session fulfillment is completed.

Therapist Recruitment & Management- Schedule interviews, help onboard therapists, maintain relationships with the therapist network, understand who is active and reliable, and continuously strengthen coverage, especially when there are gaps.

Client Retention & Revenue- Follow up with clients, encourage rebooking, reactivate past clients, help sell packages/memberships and higher-value services, recover unhappy clients when necessary, and earn commission for defined revenue-generating activities.

Operations & Accountability- Keep GoHighLevel and the operating systems updated, make sure leads/bookings don't fall through the cracks, follow SOPs, report problems and KPIs, coordinate with the rest of the team, and eventually run the daily operation without you constantly checking behind them.