Administrative Assistant (Full-Time, US Business Hours) — Phone & Customer Support

Hours: Full-time, 40 hrs/week — Monday to Friday, 8:00 AM to 5:00 PM EST (New York time) with a 1-hour break. This is a night shift in the Philippines (approx. 8:00 PM to 5:00 AM PH time). Only apply if you can commit to this schedule long-term.

About Us
We are a growing technology services business based in New York, USA. You won't be a number here — you'll work directly with the owners, be a valued member of our core team, and grow with us. We offer both learning opportunities and financial growth as the business expands.

What You'll Do
Answer inbound phone calls professionally and warmly (US customers)
Create and manage customer service tickets
Set and confirm appointments
Work directly with the owners on business projects and day-to-day operations
Keep records accurate and follow up so nothing falls through the cracks

What We're Looking For
Excellent spoken and written English — you'll be on the phone with US customers daily
Reliable, detail-oriented, and comfortable working independently
Experience with customer service, phone support, or admin work preferred
Willing to learn our tools and processes — we'll train you (we use Google Workspace and the Freshdesk ticketing system)

Technical Requirements (Must Have)
Excellent, stable internet connection (please state your speed and provider)
Newer model computer or laptop with camera and microphone
Quiet, dedicated room to work — no background noise on calls
Backup power/internet plan is a plus

What We Offer
$640–$800 USD/month starting salary, paid reliably and on time
Long-term, stable full-time position — direct hire, not an agency
Training and mentorship directly from the owners, including modern AI tools
Real growth path: as the business grows, your responsibilities and pay grow with it

HOW TO APPLY (Read Carefully — Applications That Skip This Are Deleted)
Put the words "EST READY" as the first line of your application. Applications without it will not be read.
Tell us your internet speed (screenshot of speedtest.net preferred) and describe your computer and workspace.
Confirm you can work 8:00 AM–5:00 PM EST (night shift PH time) Monday–Friday, long-term.

Answer this scenario in your own words (3–6 sentences):
A customer calls at 4:55 PM, upset that a technician never showed up for their appointment. The owners are unreachable in a meeting. What do you say to the customer, and what do you do next?

Thank you!