Customer Support Representative (Remote)

We're looking for a sharp, tech-comfortable support rep to be the front line for our players. You'll handle inquiries across Telegram and email , troubleshoot account issues, and keep response times fast and the tone friendly. This is a remote role with shift-based coverage.

What you'll do

• Respond to customer inquiries via Telegram , live chat, and email — quickly and accurately
• Troubleshoot account, access, and transaction issues; escalate what you can't resolve
• Guide new users through onboarding and platform basics
• Log recurring issues and flag patterns to the ops team
• Keep internal records and customer notes clean and up to date

Requirements

• Own laptop/PC in good working condition
• Own smartphone
• Stable, reliable internet connection (backup connection strongly preferred)
• Comfortable with digital tools — Telegram , spreadsheets, web dashboards, admin panels. You should be able to pick up - new software without hand-holding.
• Strong written English; clear, professional, friendly tone
• Proactive self-starter who solves problems before being asked
• Fast learner who retains process details
• Available for assigned shifts, including some weekends/evenings

Nice to have

• Prior experience in customer support, chat support, or a gaming/online platform
• Basic troubleshooting instincts (knowing when it's user error vs. a real bug)

What we offer

• Competitive salary based on experience
• Fully remote — work from anywhere with good internet
• Performance-based growth opportunities
• Training provided on our platforms and tools