UK B2C Outbound Sales & Qualification Specialist | Full-Time | Great Commission

UK B2C Outbound Sales & Qualification Specialist | Full-Time | Great Commission

Build your career with a fast-growing UK brand—not just another VA job.

Are you confident on the phone, naturally good with people and motivated by achieving great results?

Do you want to work with a company that values your contribution, supports your development and gives you the opportunity to grow into a long-term career?

Care Claim Line is a growing UK customer support business helping older people and their families understand and access support they may be entitled to.

We are now expanding our operations and building our Philippines-based FRT team. We are looking for ambitious, professional and customer-focused Filipino team members who want to be part of something bigger than a standard freelance role.

This is your opportunity to work directly with a growing UK company, join a supportive international team and help build the customer experience as our business continues to expand.

This is not a general Virtual Assistant position.

This is a professional, phone-based B2C customer qualification role for someone who enjoys meaningful conversations, takes pride in helping customers, loves working towards targets and wants to be rewarded for strong performance.

Most importantly, this is not a cold-calling role.

Every customer you contact has already opted in, made an enquiry or requested that Care Claim Line contact them. You will be speaking with people who are expecting to hear from us and have already shown an interest in finding out more.

WHAT YOU’LL BE DOING

You’ll speak with UK customers who have made an enquiry with us or specifically asked to be contacted, then guide them through our initial qualification process.

Your role will include:

• Making outbound calls to UK customers who have opted in or requested contact
• Speaking confidently, warmly and professionally with older customers
• Creating a positive first impression of Care Claim Line
• Following our structured qualification process
• Asking thoughtful questions and listening carefully to each customer
• Understanding the customer’s situation and identifying whether they may be suitable for our service
• Completing customer information accurately in our system
• Passing qualified customers to our UK sales team
• Following up with customers when required
• Working towards clear daily and weekly KPIs
• Contributing ideas and feedback as our Philippines operation develops

You will never be expected to cold-call random or purchased lists.

The people you contact will already have engaged with Care Claim Line and asked to hear from us. Your role is to respond promptly, build trust, understand their needs and help them take the next step.

You are not responsible for completing the full customer application.

Your job is to make the customer feel listened to, qualify them accurately and create a high-quality handover to our UK team.

WHY JOIN CARE CLAIM LINE?

This is more than a remote calling job.

You’ll be joining a growing UK company at an exciting stage of its development. We are building our Philippines team from the ground up, which means the people who join us early will have the opportunity to make a real impact and grow alongside the business.

You’ll work with a team that values energy, professionalism, accountability and a great customer experience.

We want our team members to feel proud of the work they do, supported by the people around them and excited about where the company is going.

As we expand, high-performing team members will have the opportunity to take on more responsibility, support new starters, help improve processes and progress into senior, training and team leadership positions.

If you are ambitious, reliable and ready to build something with us, this could be the beginning of a long-term opportunity—not just another online job.

WHO WE WANT

We’re particularly interested in candidates with experience in:

UK B2C outbound sales
UK call centres / BPO
Lead qualification
Appointment setting
Telesales
Customer service
Inbound enquiries and warm outbound follow-up
CRM systems and diallers

Previous experience speaking with UK customers is highly desirable.

Experience handling warm leads, opted-in enquiries or callback requests is especially valuable.

Please note that this is fundamentally different from cold calling. Customers have already expressed interest and are expecting contact from the business.

We’re looking for someone who is:

Confident and engaging on the telephone
Warm, friendly and naturally personable
Excellent at spoken English
Easy for UK customers to understand
Patient and respectful when speaking with older customers
A strong listener who can ask the right questions
Competitive and motivated by targets
Reliable, punctual and professionally presented
Comfortable following structured processes
Accurate when recording customer information
Open to feedback and committed to improving
Motivated by commission, progression and long-term growth

WORKING HOURS

This is a full-time position working UK business hours, so please make sure you are comfortable working the corresponding Philippines hours before applying.

You’ll work remotely from the Philippines as part of our wider UK customer team.

We value professionalism, consistency and communication, while also understanding the benefits of working remotely. You’ll have the flexibility of a home-based role while being part of a structured, supportive and ambitious international team.

WHAT WE PROVIDE

You’ll receive:

• Full training and ongoing support
• A clear and structured call process
• Professional cloud phone and customer management systems
• Existing opted-in customer enquiries and callback requests to contact
• UK management and support
• Regular feedback and coaching
• Clear performance targets
• Base pay plus performance-related earning opportunities
• The opportunity to work directly with a growing UK company
• A supportive team culture built around professionalism and development
• Opportunities to progress as our Philippines operation grows
• The chance to help shape and build our FRT team from the beginning

We’re not looking to build a team of temporary freelancers.

We’re looking for people who want to grow with the company.

As the Philippines operation expands, there will be opportunities for high performers to progress into senior, training and team leadership positions.

The people who join us early will have the chance to help shape how the team works, support future colleagues and become an important part of Care Claim Line’s growth story.

IMPORTANT – VOICE SAMPLE REQUIRED

The quality of your spoken English is extremely important for this position.

When applying, please send us:

1. A short introduction about yourself and your outbound/BPO experience.
2. Details of any experience working with UK customers.
3. Details of your experience handling warm leads, opted-in enquiries or customer callback requests.
4. Your previous sales or qualification KPIs, if you know them.
5. A 60–90 second voice recording introducing yourself and explaining why you think you would be a strong fit for Care Claim Line.
6. Your expected hourly or monthly base salary.

Applications without a voice recording may not be considered.

Shortlisted candidates will be invited to an online interview and a short mock customer call based on a warm customer enquiry.

We’re recruiting a small initial team now, with plans to expand significantly based on performance.

If you’re confident on the phone, naturally good with people, motivated by results and excited by the opportunity to help build a growing UK company’s Philippines operation, we’d love to hear from you.

Join us early. Grow with us. Help shape what comes next.