Amazon Troubleshooting Specialist — Deep Case Management (MAIN DE Marketplace)

We manage multiple Amazon seller accounts and are looking for a real troubleshooting machine — someone deep in Amazon problem-solving who can jump into complex cases and get them resolved.

This is NOT an SEO or listing-optimization role. It's pure, deep operational troubleshooting.

WHAT YOU'LL DO

• Solve complex Amazon issues: product blocks/suppressions, ASIN reactivation, account restrictions
• Manage and escalate Amazon Support cases end to end
• Handle Account Health issues and keep accounts stable
• Flat file management, catalog and listing error fixing
• Call and chat with Amazon Support directly to push cases through
• Jump into different topics across several accounts and help where needed

MUST-HAVE

• Minimum 3 years hands-on Amazon troubleshooting experience
• Experience managing MULTIPLE accounts
• Deep expertise in Support cases, Account Health, flat files, catalog
• German Amazon marketplace experience (required)
• Good English (calls and chats with Support)
• Fast learner who gets into new topics quickly — a real "machine"
• Reliable and trustworthy — this is critical, you'll have access to client accounts

NICE TO HAVE

• Brand Registry, EPR/compliance, Buy Box experience

WHAT WE OFFER

• Long-term, stable part-time role
• Varied cases across multiple accounts and brands
• Direct work with the founder

HOW TO APPLY (READ CAREFULLY)
1. Start your application with the word "Flatfile".
2. In 3-4 sentences, describe one tough Amazon case you solved yourself: the problem, your approach, the result.
3. Tell me how many accounts you've managed at once and on which marketplaces.

Applications without the codeword or a concrete case won't be read.