Appointment Setter / Sales VA

Appointment Setter / Sales VA — Medical Aesthetics
Warm Leads + Patient Reactivation | US Medical Spa

About Us
We are an established, growing medical aesthetics and wellness practice in California offering advanced aesthetic treatments including lasers, CO2 resurfacing, radiofrequency skin tightening, body contouring, injectables, Hydrafacials, and other cosmetic treatments. We are looking for a Philippines-based Appointment Setter / Sales VA who is confident on the phone and experienced with medical aesthetics. This is a sales-focused position, not primarily an administrative VA role.

Role Overview
We’re hiring a Philippines-based Appointment Setter to handle:

• Calling/texting inbound aesthetic leads from paid ads and other marketing sources
• Following up with warm leads who have inquired but have not booked
• Re-engaging older leads and previous patients
• Calling patients who may be due for additional or maintenance treatments
• Following our provided scripts and sales process
• Asking questions to understand the patient's aesthetic goals and interests
• Handling basic objections regarding price, timing, treatments, downtime, etc.
• Booking consultations and treatment appointments
• Updating all activity, notes, and follow-up inside GoHighLevel (GHL) and/or Zenoti
• Maintaining an organized sales pipeline

Treatments you may be discussing include:

• CO2 laser resurfacing
• Fractional laser treatments
• Radiofrequency skin tightening
• Body sculpting / body contouring
• Botox / Dysport and other neuromodulators
• Dermal fillers
• Biostimulators
• Microneedling
• IPL / photofacial treatments
• Laser hair removal
• Hydrafacials
• Other medical aesthetic treatments

You will not provide medical advice. Clinical questions will be directed to our licensed medical providers.

What You’ll Do Daily

• Make outbound calls to warm leads, previous inquiries, and existing patients
• Contact new leads quickly after they inquire
• Follow up consistently with leads who have not yet booked
• Re-engage leads who previously expressed interest but stopped responding
• Follow our sales script while still sounding conversational and natural
• Ask questions to determine patient goals, concerns, treatment interests, and readiness to schedule
• Overcome basic objections and keep the conversation moving toward an appointment
• Book qualified prospects directly onto our schedule
• Log call outcomes, notes, tags, and follow-up tasks
• Maintain clean pipeline stages and accurate CRM records
• Follow up by call and text when appropriate
• Track appointments booked, completed appointments, and other sales KPIs

Requirements — Non-Negotiable

• Based in the Philippines
• 2+ years of phone sales, appointment setting, or outbound calling experience
• Excellent spoken English with a clear/neutral accent
• Warm, confident, professional, and personable phone presence
• Comfortable making outbound calls throughout the workday
• Experience with a dialer or internet-based calling system
• Experience working inside a CRM
• GoHighLevel (GHL) experience strongly preferred
• Zenoti experience highly preferred
• Comfortable following a script while still having a natural conversation
• Strong objection-handling skills
• Comfortable asking directly for the appointment
• Comfortable being measured on performance metrics such as calls, connects, appointments booked, show rates, and conversions
• Reliable computer + professional headset
• Strong, reliable internet connection
• Quiet, professional work environment
• Ability to work during US Pacific Time business hours

Nice-to-Haves

• Previous work with US clients
• Appointment setting or sales experience for a medical spa, aesthetics clinic, plastic surgery practice, dermatology practice, or cosmetic clinic
• Experience selling or booking higher-ticket services
• Experience with paid-ad leads
• Experience reactivating old leads or patient databases
• Knowledge of aesthetic treatments and terminology
• Experience with both GoHighLevel and Zenoti
• Strong history of meeting or exceeding appointment-setting KPIs

Compensation

• $6–$8 USD/hour based on experience + performance bonuses

Performance bonuses may be based on metrics such as:

• Qualified appointments booked
• Completed consultations
• Show rate
• Patient conversions
• Sales/revenue generated

We are looking for someone who is motivated by results and wants the opportunity to earn more based on performance.

How to Apply
Please submit the following:
1. Resume

2. Voice Recording — REQUIRED
Please send a 60–90 second audio recording introducing yourself.
In your recording, please tell us:

• Your name and professional background
• Your phone sales / appointment-setting experience
• Your experience working with US businesses or clients
• Any experience working specifically with medical spas, aesthetics, cosmetic medicine, plastic surgery, or dermatology
• Your knowledge and experience discussing medical aesthetic treatments including:
• CO2 laser resurfacing
• Radiofrequency skin tightening
• Body sculpting / body contouring
• Botox / Dysport
• Dermal fillers
• Other aesthetic treatments you are familiar with

Please speak naturally. Do not simply read a generic script. We want to hear how you communicate.

3. Quick Questions — Please Include Your Answers

• How many years of phone sales / appointment-setting experience do you have?
• What industries have you worked in?
• What dialer(s) have you used?
• What CRM(s) have you used?
• GoHighLevel experience: Yes / No — If yes, describe what you used it for.
• Zenoti experience: Yes / No — If yes, describe what you used it for.
• Approximately how many outbound calls did you make per day in your last sales role?
• Approximately how many appointments did you book per week?
• Have you previously worked with a US medical spa or aesthetics business? If yes, briefly describe your responsibilities.
• Where in the Philippines are you located?
• What is your internet speed?
• Are you available to work during US Pacific Time business hours?

We are looking for a confident, personable salesperson who enjoys speaking with people, following up, overcoming objections, and turning interested leads into booked appointments. If you love aesthetics and are motivated by hitting goals and generating results, we would love to hear from you.