Virtual Assistant | Customer Service

• Handle customer inquiries/requests via phone, email , or chat.
• Provide accurate information about products or services and responds to customer phone calls/emails using standard operating procedures.
• Assist customers in navigating through various processes such as requests, policies, payments, and tours.
• Resolve low-risk customer complaints and issues promptly and professionally.
• Potential client assistance (includes service inquiry follow up, responding to frequently asked questions, scheduling potential client meetings with property manager)
• Responds to email leads with pre-screening link and follows up on pre-screening responses by phone call
• Responds to all phone calls by providing information to customers and/or routing calls to appropriate team member.
• Responds to all online chat conversations by accurately providing requested information to customers.
• Managing calendar(s) using standard operating procedures (ex. Property Tour calendar)
• Call potential tenants with scheduled property tours to confirm appointments
• Distributing mass client communications
• Distributing client surveys
• Managing maintenance coordination
• Executive Assistant to all Divisions and Centers (providing support on various projects or routine job tasks such as updating portal)

For the first month, you will go through training 2 hours per day for 5 days per week. After the first month, you will begin full-time work and full-time schedule. This position also has annual bonus potential. Please submit a voice recording with your application.