Claims Documentation Specialist

Role Overview

Vital Veterans Consultants (VVC) is a U.S.-based, veteran-owned company dedicated to helping veterans secure the benefits and support they deserve. We are seeking a highly detail-oriented and skilled Veteran Claims Documentation Specialist to support our packets team through professional writing, statement creation, proofreading, and document organization.
This role is primarily focused on preparing and reviewing veteran claim packets, including creating clear, accurate, and professionally written statements based on client-provided information. The ideal candidate has strong written English skills, excellent attention to detail, and the ability to organize sensitive information professionally and efficiently.
Candidates should also be open to future cross-training into veteran prep calls and additional client support responsibilities as business needs evolve.

Core Responsibilities

• Create, draft, and refine veteran statements and supporting claim narratives
• Review, proofread, and organize claim packets for completeness, grammar, clarity, and accuracy
• Prepare and complete required forms and supporting documentation
• Translate client-provided details into professional, well-structured written statements
• Identify missing information, inconsistencies, or documentation gaps and coordinate corrections when necessary
• Maintain organized digital records and documentation updates
• Support administrative tasks including file management, tracking, and data organization
• Collaborate with internal teams to ensure timely completion of packet requirements

Qualifications

• Excellent written and spoken English communication skills
• Strong grammar, proofreading, and professional writing abilities
• High attention to detail and organizational skills
• Ability to handle confidential and sensitive information professionally
• Comfortable working independently in a remote environment
• Reliable internet connection and professional remote work setup
• Open to learning additional responsibilities and cross-training opportunities

Preferred Experience

• Background in writing, proofreading, documentation, administrative support, or customer support
• Experience creating statements, summaries, reports, or professional written materials
• Familiarity with Google Workspace and/or Microsoft Office
• Experience supporting U.S.-based clients or companies is an advantage
• Healthcare, legal, insurance, or veteran-related experience is a plus but not required

What We’re Looking For

We are seeking candidates who are:

• Strong and confident writers in professional U.S. English
• Detail-oriented, organized, and quality-focused
• Reliable, coachable, and proactive
• Adaptable and willing to support multiple functions when needed
• Professional, respectful, and team-oriented

Additional Terms

1. Daily Zoom attendance is required with camera turned on.
2. Attire must include red, blue, white, or black.
3. Camera view must be shoulders up.
4. No other employment or freelance work is permitted during assigned work hours.
5. Applicants must be fully available and dedicated during their scheduled shift.

How to Apply

Please submit:
1. Updated Resume
2. 1–2 Minute Video Introduction
3. Writing Sample (advantage but optional) — statement, email , report, or professional document demonstrating your writing skills