Wedding Sales Support & Client Care Coordinator

Wedding Sales Support & Client Care Coordinator

WORK HOURS: Monday–Friday, 12:00 PM–8:00 PM Toronto Time (NON-NEGOTIABLE)
PAY: Php 25,000/month + performance bonuses
JOB TYPE: Full-time, long-term
LOCATION: Remote (Philippines only)

ABOUT US

Snaptique is one of Canada’s leading photo booth and experiential event companies. We provide unique photo booth experiences for weddings, private parties, corporate events and brand activations across Canada.

This role focuses primarily on weddings and private events.

Couples often need time, reassurance and thoughtful follow-up before selecting their wedding vendors. Strong communication, warmth, organization and follow-through are extremely important in this role.

ABOUT THE ROLE

This is not a task-only Virtual Assistant position.

We are hiring a Wedding Sales Support & Client Care Coordinator to support our Wedding Sales Coordinator by keeping conversations active and ensuring interested couples receive consistent follow-up.

You will communicate with warm leads who have already contacted Snaptique or received information from us. This is not a cold-calling role.

Your job is to make sure promising opportunities are not forgotten simply because a couple needs another reminder, conversation or helpful nudge before making a decision.

You must be comfortable communicating through email , text messaging and phone calls. Excellent spoken and written English is required.

RESPONSIBILITIES

• Follow up with couples who have requested information or received a quote
• Communicate through email , text messaging and phone calls
• Re-engage couples who stopped responding
• Answer routine questions about our services and booking process
• Help keep couples engaged while they consider their options
• Schedule follow-ups based on each couple’s wedding date and decision timeline
• Identify couples who are ready to continue with the Wedding Sales Coordinator
• Provide complete notes when returning a sales-ready opportunity
• Keep lead statuses, notes and follow-up dates accurate
• Ensure every assigned lead has a clear next action
• Help organize and qualify older wedding inquiries
• Identify duplicate, expired, unqualified or lost opportunities
• Keep the Wedding Sales Coordinator informed about warm and urgent leads
• Maintain a friendly, patient and professional client experience

The Wedding Sales Coordinator remains responsible for detailed recommendations, pricing, quote revisions, negotiation and closing the booking.

REQUIREMENTS (NON-NEGOTIABLE)

• 2+ years of client-facing sales, sales support or customer service experience
• Previous experience working with Canada- or US-based companies
• Excellent written and spoken English
• Confident and natural when speaking with clients by phone
• Comfortable communicating through email and text messaging
• Comfortable following up consistently
• Warm, patient and reassuring communication style
• Organized, proactive and detail-oriented
• Able to manage many client conversations at once
• Comfortable using a CRM and updating detailed notes
• Able to recognize when a client is ready to speak with the Sales Coordinator
• Reliable internet and a quiet home workspace
• Available Monday–Friday, 12:00 PM–8:00 PM Toronto time

THIS ROLE IS NOT

• Not a cold-calling position
• Not a task-only VA role
• Not the primary role responsible for creating complex quotes or negotiating
• Not a “wait for instructions” position
• Not suitable for someone uncomfortable with follow-ups
• Not suitable for someone who avoids phone conversations
• Not suitable for someone who regularly leaves CRM records incomplete

PAY & PERKS

• Php 25,000/month + performance bonuses
• Paid via Wise twice monthly
• 100% remote
• Stable, long-term position
• Opportunity to grow with the company
• Work with warm leads who have already shown interest

HOW TO APPLY

Please send:

1. Your resume/CV
2. Written answers to ALL questions below

Applications without thoughtful answers will not be considered.

QUESTIONS

1. Tell us about a time you followed up multiple times before receiving a response or achieving a positive outcome.
2. How would you follow up with a couple who received a wedding quote but stopped responding for seven days?
3. How would you remain persistent without making a client feel pressured?
4. Are you comfortable communicating through email , text messaging and phone calls? Please explain your experience.
5. Have you worked with Canada- or US-based clients? If yes, describe your role.
6. What information should always be recorded in a CRM after speaking with a prospective client?
7. Why are you interested in working with wedding clients?
8. Confirm that you can consistently work Monday–Friday, 12:00 PM–8:00 PM Toronto time.

WHY THIS ROLE IS DIFFERENT

We are not looking for someone to simply send repetitive messages.

We are looking for someone who can build trust, keep conversations moving, maintain organized records and help couples feel confident taking the next step with Snaptique.