Call Center Coordinator (Healthcare)

Full-Time | Mon–Fri (8:00 AM – 5:00 PM PST)

Compensation:

$4.50/hour (USD)
~$780/month (USD)
~?43,000–?45,000/month (PHP) (based on exchange rate)

About the Role

The ideal candidate is adaptable, well-organized, has a significant background in providing excellent customer service, feels comfortable mediating conflict resolution, and is willing/wanting to grow!

Key Responsibilities:

Handling patient inquiries via phone
Schedule appointments: Book, cancel, and reschedule appointments for services based on patient requests and physician schedules.
Verify information: Collect and verify patient demographic, insurance, and other vital information for registration
Document interactions: Accurately record patient calls, inquiries, and appointment details in EPIC
Follow protocols: Adhere to all established call center protocols, Patient specific guidelines, and HIPAA regulations to protect patient confidentiality.
Screen calls: Identify emergencies or urgent requests and route them to the appropriate team member or department.
Provide basic information: Offer basic medical information and directions as appropriate, under the guidance of healthcare professionals.
Enter Refill request for medications
Enter AMB Orders

Required:

Communication: Strong verbal and written communication, with an emphasis on empathy, professionalism, and patience.
Adaptability: Ability to work in a fast-paced environment and adapt to changing procedures.
Healthcare knowledge: Familiarity with medical terminology and basic healthcare processes is beneficial.

Preferred:

Outpatient practice experience
Experience with Multispecialty practice
Proficiency in EPIC EMR