Customer & Technical Support Specialist (24/7 Support)

Overview:
We are seeking a motivated, independent, and highly organized Customer & Technical Support Specialist to join our team and support multiple client accounts simultaneously. The role involves providing customer support via phone, email , and chat while troubleshooting technical issues and ensuring excellent service quality.

Key Responsibilities:
*Provide timely customer support through phone, email , and chat.
*Analyze, triage, and troubleshoot technical support cases.
*Complete appropriate troubleshooting steps before escalating issues.
*Take initiative in identifying and improving work processes.
*Manage support requests across multiple client accounts simultaneously

Required Qualifications:
*Communication: Excellent written and verbal English communication skills - MUST
*Experience: 2+ years of customer support or technical support experience - MUST
*Setup & Availability: Stable internet connection (100+ Mbps) and a quiet, professional home workspace - MUST
*Schedule: Ability to work a rotating 24/7 schedule, including day, mid, night, weekend, and holiday shifts - MUST
*Core Competencies: Ability to quickly learn new systems and manage multiple priorities effectively

*E-Commerce Tools: Experience supporting e-commerce platforms such as Shopify, WooCommerce, ShipStation, and related tools - ADVANTAGE
*Help Desk Software: Experience with help desk platforms such as Zendesk, Freshdesk, Zoho, Intercom, or similar - ADVANTAGE

Ideal Candidate
A self-driven support professional with strong troubleshooting skills, excellent English communication, the ability to manage multiple priorities, and experience in customer-facing technical support environments.

Application Instructions
To apply, please reply directly to this job post with the following:

1. Working link to your updated resume/CV
2. A brief summary of your customer or technical support experience
3. Write the word "CHECK" as the subject title

Only shortlisted candidates will be contacted.