Medical Care Coordinator & Program Accountability Coach — Eczema Practice (Long-Term, Medical Experience Required)

Job overview:

Type: Part-time, 22–24 hours a week, growing with us
Pay: $7–9/hour depending on experience — 22–24 hours a week, roughly $665–855 a month
Hours: 8:00am–12:00pm Pacific, Monday to Friday. Monday starts 2–4 hours earlier.
Skills: Healthcare admin, excellent spoken and written English, careful and warm

Please read this part first:

I've posted a couple of roles recently and I'm replacing both of them with this one.

I'd been looking for two people — someone to coordinate care, and someone separate to support our members week to week. Having talked to a lot of candidates, it's clear this should be one job. The person who books the appointments, sends the lab kits, and knows who hasn't collected theirs is the same person who should be reading our members' journals. Nobody coming to it cold could write anything useful.

So this is one role, more hours, and a better job than either of the two it replaces. I'm also being much stricter about who I'm asking to apply, because I had far more applications than I could work through last time — most from people with no healthcare background.

Please only apply if all three of these are true:

You have medical or healthcare experience — nursing, medical technology, pharmacy, healthcare administration, medical VA work, or similar
You can send a short video introduction, described at the bottom
The night shift genuinely works for your life, long-term

If any of those is a no, please don't apply. I'll only be reading applications that include the video and the writing sample, and I'd rather not waste your time.

A strong plus: experience or study in nutrition, wellness, or functional health.

If you applied to either of my earlier posts: this one replaces them both and I'm not working from those applications any more. If you meet the requirements above, please apply again here and follow all the steps at the bottom. I'll read it properly this time.

About us:

Hi — I'm Dr. Diane Angela Fong, a naturopathic doctor in California. I run Cleanbody, a practice and education program for people with severe eczema and other chronic diseases.

Most of the people who find us have been struggling for years. They've tried steroids, elimination diets, and a dozen creams that didn't work. By the time they reach us they're exhausted and they've mostly stopped believing anything will help.

We run lab testing to find what's actually driving their skin, then a twelve-week program to fix it. The program works — but only if people stay with it. And the hardest week isn't the first. It's week six, when their skin flares, they're discouraged, and nobody notices they've quietly stopped.

This role has two halves. Most of the week you keep the practice running. On Mondays, you're the person who notices.

Your week:

Monday — 6 to 8 hours. You start earlier and work through to noon Pacific. Messages pile up over the weekend, so you clear those first, then move on to the journals. If you don't finish them, they carry into Tuesday — better done properly than done fast.

Tuesday to Friday — 4 hours, 8:00am to 12:00pm Pacific. Coordination, callbacks, and any journals left over.

In Manila time that's 11:00pm–3:00am from March to November, and midnight–4:00am from November to March.

The two halves:

Responsibility #1: Patient Care Coordination — every day

You keep everything moving so I can focus on patients.

Returning calls. We don't get many and most go to voi cemail — your job is to call people back during the morning window. Appointment questions, kit questions, rescheduling.
Scheduling and rescheduling
Sending lab kits and tracking whether they've been collected and posted
Chasing the people who haven't collected. This is the single most common reason someone's care stalls, and preventing it is worth more than almost anything else you'll do.
Entering results into the chart when they arrive
Documenting supplement refills
Producing superbills on request
Issuing and revoking member discount codes
Answering routine questions by email — never clinical ones

Responsibility #2: Accountability coaching — Mondays

Our members keep a journal each week: how they slept, what they ate, whether they took their supplements, how their skin feels. They submit by Sunday night.

Every Monday you read all of them and write back to each person. You tell them what they're doing well. You ask what's getting in the way. You remind them that week six is hard for almost everybody and that they're not behind.

Then you send me a short report: anything I need to know, who's gone quiet, who's stalled, the three questions that came up most, and one win worth reading out. I use that report to plan the live call I run mid-week, so what you send me shapes what our members hear.

I'll need that report by the end of your Tuesday shift.

Why this is one job and not two: you already know this member's results came back last week, that they've reordered twice, and that they cancelled a visit in October. Someone reading their journal cold couldn't write anything specific. You can.

The line you never cross:

You are not giving medical advice. Not on the phone, not in writing, not in either half of this role.

You never comment on symptoms, interpret a lab result, suggest a supplement, or answer a question about someone's protocol. That's my job and I'm the only one who can do it. I'll train you thoroughly on exactly where the line sits and give you approved wording for everything that comes up.

Safe: "You've logged six hours' sleep for two weeks — what's getting in the way?" Not safe: "Your flare might be the eggs." or "Maybe try half the dose."

You comment on what the person did, never on what their body is doing.

This is harder on a call than in writing, because someone will ask you directly and you'll want to help. You'll have a scripted answer ready for exactly that. Anything urgent reaches me automatically through our system, so you are never responsible for catching an emergency. Your job is noticing patterns, not crises — that's a relief, not a restriction.

What you need:

Required:

A medical or health background. Nursing, medical technology, pharmacy, nutrition, physical therapy, healthcare administration, or medical VA work. This is not negotiable — you'll be handling lab kits, results, and refill documentation, and you need to already understand what you're looking at.
Clear spoken English. You'll be calling patients in the US, and they need to understand you easily the first time.
Excellent written English — warm and natural, not stiff or formal
Genuinely careful. In this work, small errors matter.
Comfortable following a script and escalating rather than improvising
A headset and a quiet room for calls. Not a laptop microphone, not a shared space.
Reliable internet, and Mondays genuinely free — that's the day the week depends on
Able to commit long-term. This role grows as we grow.

Nice to have:

Personal or family experience with eczema, or another chronic skin condition. This matters more than anything else on this list. If you've lived with it, or watched someone you love live with it, you already understand something I can't teach.
Experience with an EHR or patient portal
Nutrition, wellness, or functional health — study or work experience. You'll be surrounded by this material and it helps enormously to already speak the language.
Social media or video editing. I publish a lot — YouTube, reels, a podcast — and if you can edit or schedule content, there's more work here for you and it's how this role grows fastest.

Not required:

Any US credential
Availability outside the morning window
Weekend or evening work — there is none

What it's like to work here:

We're small. We will be a two person team supporting our patients. I'm direct about what I need, I don't micromanage, and I would far rather you ask than guess.

I'm expecting a baby in March 2027 and I'll be on leave from March to June. During those four months you'll be the main point of contact our members have. That's exactly why I want to hire and train someone properly now rather than scrambling in February — and it's why I'm looking for someone who wants a long-term role rather than a stopgap.

There's a bonus in July 2027 for being here continuously through that period. I'd rather say that up front than hope.

Pay:
$7–9/hour depending on experience — 22–24 hours a week, roughly $665–855 a month
Paid twice monthly, in USD
13th month bonus, as standard
Paid 15-minute break each shift; 30-minute unpaid meal break on Mondays
Pay is reviewed as you take on more, and there are more hours available over time — particularly if you can help with content or if our patient and membership base grows

How to apply:

Please don't send a generic application — I read every one myself and I can tell. My website is www.cleanbody.health if you want more information about my practice before you complete these items.

Send me:

1. A short note about your background and why this kind of work appeals to you. Not your CV.

2. This writing sample. Here is a member's journal entry from their sixth week:

"Honestly this week was rough. My skin flared up worse than it's been in a month and I don't know why. I've been doing everything — I haven't had dairy in five weeks, I'm taking all the supplements, I'm sleeping better than I was. And it still got worse. I'm starting to wonder if this is worth it. I skipped my journal a few days because I didn't want to write it down."

Write your reply. Around 100–150 words.

Remember: you're not a doctor. You cannot tell them why their skin flared, what to change, or whether the dairy is the problem. What you can do is notice what they've done, acknowledge how it feels, and help them keep going.

3. A short video — 2 minutes, no more. Just you talking to your phone camera. Tell me who you are and why you'd be good at this. It doesn't need to be polished; I'm not judging your lighting. I want to hear how you speak about people