Executive Assistant / Client Operations Support

Type of work: Full time, permanent Hours: 40 hrs/week, Mon–Fri, overlapping UK business hours (approx. 3:00pm – 11:00pm PHT])

About us
Frame Solutions is a UK software company. We build ESTA a contract administration, cost management and reporting platform used by chartered surveying consultancies across the UK.
You will not be left to work it out. We provide structured training, written SOPs, and direct access to both Directors while you get up to speed.

What we offer
A permanent, stable full-time position with a profitable company that has been growing steadily since founding
Direct access to the Directors.
Genuine progression. Our previous assistant in this role has moved into a marketing management position with us and will help onboard you.

The role
This is a Executive Assistant and client operations role. Roughly half your time supports our Directors; the other half is hands-on work inside ESTA, setting up and onboarding new client firms. Full training on ESTA and our processes will be provided.

What you'll do
Document production
Produce sales decks from our master template for prospects
Produce marketing packs and client-branded materials to our brand guidelines

Director support
Manage Director calendars and triage inboxes
Schedule internal and external meetings across time zones - demo calls, training sessions, support sessions, report migration run-throughs between Directors and clients
Coordinate travel, expenses and meeting preparation

What we need from you
3+ years in an EA, VA, PA or client operations role, ideally supporting founders or senior leadership
Excellent written English - you will draft and send client-facing email s and documents
Strong PowerPoint, Excel skills & tech literate.
Genuinely detail-obsessed. Data entry accuracy matters more than speed in this role

Reliable internet, a quiet working environment and a backup power/connection plan

How to apply
Send your application to ----------

Please include:

1) A short introduction (no more than 200 words) explaining why this role suits you
2) Your CV
3) One example of a presentation or client-facing document you have produced (redact anything confidential)
4) A client email s asking to book a training session "sometime next week". Looking at the Director's calendar, the only realistic slots are Tuesday 9:30am and Thursday 3:00pm. Write out the reply you would send - and tell us what you would do if the client hasn't come back to you in 2 days.
5) Confirmation that you are available full time on UK hours, and your earliest start date

Applications that do not include the above will not be reviewed