CSR for HVAC Plumbing home services

Looking for a customer service representative who can qualify handle incoming phone calls, enter information into customer service management software (WEX FSM), respond to leads and enter information into WEX from email s and website. Take calls and texts and route as needed. (Podium). Keep track of HVAC replacement leads in Excel. Make follow-up happy calls after each invoice is sent out. Take payments through WEX FSM. Learn about products and accessories that we offer on our website that may be of interest to our clients and communicate these options by phone, email , or text. ----------
Eastern Time Zone, New York Time Zone.
Knowledge of a home service customer service management software like Service Titan, HouseCall Pro, or Podium preferred.