E-Commerce Manager – Marketplace Operations, Order Management & Growth

---------- / Anything Supplies Pty Ltd

With clear performance-based growth depending on results, platform sales, GMV growth, customer reviews, operational performance, and leadership capability.

Job Description

We are launching ---------- , a new B2C e-commerce marketplace and app designed to scale across the Philippines, USA, Canada, Australia, Fiji, and eventually global markets.

This is not a simple e-commerce assistant role. We are looking for a hands-on E-Commerce Manager who can help manage the day-to-day operations of our platform, including product listings, order placement, order management, customer experience, campaign execution, supplier coordination, and performance reporting.

The right person must be proactive, organised, commercially aware, and able to work in a fast-moving environment. You will work closely with our marketing, logistics, sourcing, customer service, and development teams to help build a strong e-commerce operation from the ground up.

This is a long-term opportunity for someone who wants to grow with the business and potentially lead a larger e-commerce team in the future.

Key Responsibilities

Manage daily e-commerce operations across the website, app, marketplace systems, customer orders, product listings, suppliers, and campaign activities.

Oversee order placement and order management, ensuring customer orders are processed correctly, supplier/vendor orders are placed accurately, fulfilment is tracked, and delivery issues are followed up until resolved.

Monitor all active orders daily, including pending orders, supplier confirmations, dispatch status, tracking updates, delayed orders, cancelled orders, returns, refunds, and customer complaints.

Clean up and optimise product listings, including titles, descriptions, images, pricing, categories, product tags, keywords, and conversion-focused content.

Work with the marketing team to execute campaigns such as 11.11, 12.12, Black Friday, Christmas promotions, launch campaigns, product pushes, and seasonal offers.

Use competitor research and market data to recommend which products should be promoted, featured, bundled, discounted, or pushed on the homepage.

Coordinate with suppliers, vendors, logistics providers, dropshipping partners, customer service, marketing, and tech teams to resolve issues quickly.

Handle customer service escalations professionally and help reduce cancellations, refunds, and poor reviews by offering practical solutions such as replacement options, discount credits, wallet credits, alternative products, or future-purchase incentives.

Help build internal SOPs, playbooks, checklists, customer service scripts, order management processes, campaign workflows, and training documents.

Use ClickUp or similar project management tools to track tasks, deadlines, campaign progress, order issues, team responsibilities, and operational follow-ups.

Monitor and report key KPIs, including GMV, sales, conversion rate, abandoned carts, product performance, customer reviews, Google Reviews, cancellations, refunds, delayed orders, delivery issues, and campaign results.

Work with the development team to provide feedback on website/app improvements, UI/UX issues, checkout flow, customer journey problems, product page performance, and backend improvements.

Ideal Candidate

We are looking for someone who has experience with platforms such as Shopify, WooCommerce, Lazada, Shopee, TikTok Shop, Amazon, or other e-commerce platforms.

You must understand e-commerce operations, product listings, order processing, customer service, fulfilment, returns, refunds, supplier follow-ups, and online campaign execution.

You should be able to think commercially, not just follow instructions. We need someone who can identify problems, suggest improvements, protect the customer experience, and help grow sales.

Required Skills

E-commerce operations
Order placement and order management
Order tracking and fulfilment coordination
Shopify, WooCommerce, Lazada, Shopee, TikTok Shop or Amazon experience
Product listing optimisation
Marketplace management
Customer service and escalation handling
Refund, return and cancellation management
Supplier and vendor follow-up
Campaign execution
Competitor research
Sales and conversion improvement
Google Sheets / Excel reporting
ClickUp or project management tools
SOP and playbook documentation
Strong written English communication
Problem-solving and follow-up discipline

First 30, 60 and 90 Day Expectations

First 30 Days:
Understand the platform, review product listings, learn the order process, organise ClickUp workflows, identify operational gaps, monitor active orders, and prepare an improvement plan.

First 60 Days:
Improve product listing quality, strengthen order tracking, support campaign execution, create daily/weekly reporting, document workflows, and help reduce delays, cancellations, and customer complaints.

First 90 Days:
Help build a repeatable e-commerce operating system, improve customer experience, support GMV and sales growth, reduce refund risks, improve campaign execution, and prepare the department for future team expansion.

What We Offer

Long-term opportunity with a growing Australian-owned business.

Opportunity to join at the foundation stage of a major e-commerce platform rollout.

Clear performance-based salary progression.

Opportunity to grow into a senior leadership role as the platform expands.

A fast-moving, ambitious, international business environment.

How to Apply

Please send the following:

Updated resume
Short 2–3 minute video introduction
Details of your e-commerce platform experience
Your experience with order management and customer escalations
Expected monthly salary
Internet speed and work-from-home setup
Earliest available start date

Please use this subject line:

E-COMMERCE MANAGER – SALS3