Customer Care & Operations Coordinator

We are a growing Australian solar and battery installation company dedicated to providing high-quality renewable energy solutions. Our focus is on delivering a seamless customer experience, ensuring projects run smoothly from start to finish. We are looking for a proactive and organised Customer & Operations Administrator to join our team and help us maintain excellent customer satisfaction and efficient operations.

Key Responsibilities: Customer & Operations Administrator (Remote)

Strong English communication skills, both verbal and written, are essential.

Customer Engagement & Satisfaction

Be the primary point of contact for all customer calls, messages, and inquiries.

Resolve customer issues promptly, raising support tickets where necessary and ensuring timely resolution.

Keep customers informed throughout the installation process and issue resolution, ensuring they feel supported and valued.

Follow up on customer payments, approvals, and documents as needed.

Collect post-installation feedback and ensure high customer satisfaction consistently.

Scheduling & Coordination

Schedule solar installations efficiently, liaising with installers and confirming availability.

Coordinate reschedules or changes and communicate updates to both customers and installers.

Maintain a well-organised calendar to ensure all projects and tasks run on time.

Logistics & Supplier Management

Liaise with distributors to check stock availability, arrange orders, and coordinate delivery or pick-up.

Ensure installers have all required materials, tools, and equipment before each job.

Track stock movement and maintain accurate internal records.

Administrative & Operational Support

Enter and maintain jobs in GreenDeal or other internal systems with accurate and up-to-date details.

Prepare and send compliance documents, invoices, warranties, and other essential paperwork.

Track support tickets, follow up on outstanding issues, and escalate where necessary.

Keep all job records, notes, and files organised and easily accessible.

Organisation & Process Excellence

Demonstrate exceptional organisational skills, managing multiple tasks and deadlines efficiently.

Proactively identify process improvements and assist the team in implementing them.

Ensure smooth workflow and communication between customers, installers, suppliers, and internal operations.

Customer-Focused Excellence

Deliver exceptional service at every touchpoint, going above and beyond to meet customer needs.

Build strong relationships with customers, installers, and the internal team to support a positive and professional experience.

Experience in a similar role is highly valued, but we are happy to train the right candidate who demonstrates excellent customer service skills and a proactive attitude.