Senior Operations & Growth Virtual Assistant

Full-Time | Remote | $600/month + Commission & Performance Bonuses

We are a growing residential and commercial cleaning company looking for a highly capable, proactive, and reliable Business Operations & Growth Coordinator to help us grow and improve the business.

This is not a basic virtual assistant role, and it is not purely a sales position.

We already have a team member who handles much of our day-to-day scheduling, customer communication, and operations. We are now looking for another strong team member who can take ownership of important areas of the business — particularly sales follow-up, recruiting, growth initiatives, and operational improvements — while also being able to assist with scheduling and customer communication when needed.

We want someone who doesn’t just wait for a list of tasks.

We want someone who looks at the business and asks:

• What needs to happen next?
• Who hasn’t been followed up with?
• Where are we losing potential customers?
• How can we improve this process?
• How can we find better cleaners?
• What can I take ownership of?

Ultimately, we’re looking for someone who can raise the bar of the business.

WHAT YOU’LL BE RESPONSIBLE FOR

Your responsibilities will span several areas of the company.

SALES FOLLOW-UP & GROWTH

A major part of your role will be making sure we maximize the opportunities already coming into the business.

You will help:

• Follow up with residential cleaning leads
• Follow up with commercial prospects
• Call, text, and email potential customers
• Follow up on estimates and quotes
• Re-engage old leads and previous customers
• Convert one-time customers into recurring customers
• Keep our CRM and sales pipeline organized
• Make sure active opportunities always have a clear next step
• Identify leads that have fallen through the cracks
• Help prospect for new opportunities when needed
• Think strategically about how we can improve our sales process
• Test new ideas for generating and converting customers
• Identify opportunities to increase recurring revenue

This is not primarily a cold-calling position.

However, you should be comfortable picking up the phone, following up persistently, and helping close opportunities when necessary.

We don’t want someone who simply checks off “followed up with lead.”

We want someone who thinks:

“How do we turn this person into a customer?”

RECRUITING & TEAM GROWTH

Finding great cleaners is one of the most important parts of growing our company.

You will help us continuously improve our recruiting process.

This may include:

• Posting cleaning opportunities on job boards and other platforms
• Finding new sources for cleaner candidates
• Reviewing applications
• Communicating with candidates
• Conducting initial screening calls
• Scheduling interviews
• Following up with promising candidates
• Keeping our recruiting pipeline organized
• Helping onboard new cleaners
• Maintaining relationships with strong candidates
• Thinking strategically about how we can attract better cleaners

We don’t want recruiting to only happen when we’re desperate for another cleaner.

Part of your responsibility will be helping us maintain a strong pipeline of potential cleaners as the company grows.

OPERATIONS & SCHEDULING SUPPORT

We already have a team member who manages much of our daily scheduling and customer communication.

However, everyone on our team should be willing and able to step in when something needs to get done.

You may occasionally help with:

• Scheduling cleaning appointments
• Confirming appointments with customers
• Confirming jobs with cleaners
• Responding to customer texts
• Answering phone calls
• Adjusting schedules
• Handling last-minute changes
• Making sure cleaners have the correct job information
• Helping resolve customer or cleaner issues
• Covering operational responsibilities when another team member is unavailable

You should be comfortable jumping into the day-to-day business when necessary.

SYSTEMS & PROCESS IMPROVEMENT

We are constantly trying to make the company better.

We want you to notice problems and help solve them.

For example:

• If leads aren’t being followed up with properly, tell us.
• If our recruiting process is producing poor candidates, help us improve it.
• If customers keep asking the same question, suggest a better process.
• If something in our CRM is disorganized, organize it.
• If we’re doing something manually that could be automated, bring it up.
• If you think there’s an opportunity we’re missing, tell us.

You will be encouraged to think critically about how the business operates rather than simply following instructions.

WHO WE’RE LOOKING FOR

We are looking for someone who is:

• Extremely reliable
• Proactive and resourceful
• Highly organized
• Detail-oriented
• A strong written and verbal communicator
• Comfortable speaking with U.S.-based customers
• Comfortable working U.S. business hours
• Persistent with follow-up
• Able to solve problems independently
• Comfortable taking ownership of projects
• Comfortable learning new software and systems
• Able to follow systems, procedures, and training manuals
• Willing to make suggestions and challenge inefficient processes
• Interested in understanding how the entire business works
• Motivated by helping a company grow

Most importantly, we want someone with initiative.

If you finish your assigned work and notice 15 leads haven’t been followed up with, we want you to follow up with them.

If our recruiting pipeline is weak, we want you thinking about where else we can find candidates.

If you notice something disorganized, we want you helping organize it.

If there’s an opportunity to generate more revenue, we want you bringing it to our attention.

We don’t want someone who needs to constantly ask:

“What should I do next?”

COMMUNICATION SKILLS

Excellent spoken and written English is required.

You should be comfortable:

• Speaking naturally with U.S.-based customers
• Answering phone calls
• Calling potential customers
• Texting customers professionally
• Writing email s
• Speaking with cleaner candidates
• Handling objections
• Handling frustrated customers
• Communicating clearly with the rest of our team

You should be able to communicate naturally without sounding like you’re simply reading from a script.

U.S. WORKING HOURS & AVAILABILITY

You must be comfortable working U.S. business hours in Pacific Time (California) and maintaining a consistent schedule during those hours.

Because you will communicate with customers, leads, cleaner candidates, and our internal team, you need to be available while our business is operating.

We are looking for someone who:

• Is genuinely comfortable working U.S. hours long-term
• Can consistently maintain the agreed-upon schedule
• Is responsive throughout working hours
• Is comfortable making and receiving calls during U.S. business hours
• Does not regularly have other jobs or commitments that interfere with this schedule
• Communicates in advance if something affects their availability

Please do not apply if you are only temporarily willing to work U.S. Pacific Time hours.

Reliability and consistent availability are extremely important for this position.

EXPERIENCE WE LIKE

Experience with any of the following is a plus:

• Cleaning companies
• BookingKoala
• GoHighLevel (GHL)
• Operations
• Virtual assistant work
• Customer service
• Recruiting
• Sales
• Lead follow-up
• Appointment setting
• Home services
• Property management
• CRM management
• Scheduling
• Working with U.S.-based companies

You do not need experience with everything listed above.

We care much more about your intelligence, communication, reliability, initiative, organization, and ability to learn quickly.

WHAT SUCCESS LOOKS LIKE

After getting fully trained, we want this person to become someone we can trust with important parts of the company.

You should eventually be able to look across our:

Leads → Customers → Cleaners → Schedule → Recruiting Pipeline

…and identify what needs attention without constantly being told.

Success means:

• Leads are consistently followed up with
• Quotes don’t get forgotten
• Potential customers aren’t falling through the cracks
• Our CRM stays organized
• Our recruiting pipeline is continuously moving
• Strong cleaner candidates are identified
• Operational issues are handled quickly
• Customers receive professional communication
• New growth opportunities are identified
• Systems and processes continuously improve
• The owner has fewer things requiring direct involvement

We want you to become someone who understands how the business works and can be trusted to take ownership and get things done.

COMPENSATION

This is a full-time position.

Base Pay: $600/month

Additional compensation will include:

• Sales commissions
• Performance bonuses
• Opportunities for increased compensation as your responsibilities grow

High performers will have significant opportunities to grow with the company.

LONG-TERM OPPORTUNITY

We are looking for someone who wants to stay with us long-term.

As the company grows, there will be opportunities to take ownership of larger parts of the business and move into a more senior operations or management role.

If you demonstrate that you can consistently solve problems, improve the business, and take ownership without needing constant supervision, we will give you more responsibility.

We’re looking for someone who wants to understand how a business works, take ownership, solve problems, and become an increasingly important part of the company.