SKOOL CUSTOMER SERVICE & COMMUNITY SUPPORT VA

I’m looking for a reliable, organized, and personable Customer Service & Community Support VA to help manage the day-to-day experience inside my Skool community.

This position is perfect for someone who is tech-savvy, responsive, organized, and GREAT with people.

💻 YOUR RESPONSIBILITIES

• Welcome and onboard new Skool members
• Respond to member questions and DMs
• Help members navigate the community, courses, and resources
• Troubleshoot basic login/access issues
• Monitor posts, comments, and community activity
• Keep members engaged and informed
• Follow up with members who need assistance
• Manage basic customer service requests
• Escalate important issues to management
• Follow established SOPs and automated workflows
• Help maintain a professional, positive community environment
• Track common questions/issues and report them weekly

⭐ WHAT I’M LOOKING FOR

• Excellent written communication
• Friendly, professional, and patient
• Very responsive and dependable
• Comfortable learning new software
• Experience with Skool, communities, customer service, or online education is a PLUS
• Able to follow SOPs and systems
• Strong attention to detail
• Self-motivated — I don’t want someone who needs to be micromanaged

💰 COMPENSATION

Part-time | Competitive pay based on experience

Opportunity for increased hours/responsibilities as the community grows.

🚨 IMPORTANT

This is NOT just a basic VA position.

I’m building a highly automated community and need someone who can take ownership of the member experience, follow our systems, and help make the community feel organized, responsive, and premium.