Home Care Agency Operations

We are looking for a reliable, organized, and proactive Virtual Assistant to help with the day-to-day operations of our growing home care businesses in the United States.

We currently operate home care/PCA agencies in North Dakota and Michigan, and we are looking for someone who can grow with the company long-term.

This is not just a basic data-entry position. We want someone who can eventually take ownership of routine administrative tasks and help keep the business organized so nothing falls through the cracks.

Responsibilities

You may assist with:

Responding to phone calls, texts, and email s from clients and caregivers
Following up with potential new clients
Following up with caregiver applicants
Helping onboard new clients and employees
Sending and collecting required forms and documents
Checking paperwork for missing information or signatures
Organizing client and employee records
Maintaining spreadsheets and internal trackers
Scheduling interviews and appointments
Helping with caregiver scheduling
Following up on missing timesheets, visit documentation, or other required paperwork
Monitoring recurring administrative/compliance tasks
Updating CRM/client lead information
Basic research and data entry
Creating simple reports for management
Communicating professionally with clients, caregivers, case workers, and other organizations
Helping us improve and document our internal systems and procedures

Training will be provided for our specific processes.

Who We're Looking For

You should be:

Extremely organized
Dependable and consistent
Very proficient at speaking and writing in English
Professional on phone calls
Comfortable learning new software
Good with Google Drive, Google Docs, Google Sheets, and Gmail
Able to follow detailed procedures
Able to work independently without needing constant supervision
Comfortable asking questions when something is unclear
Good at following up and making sure tasks actually get completed
Detail-oriented, especially when working with paperwork
Interested in a long-term position

Experience working with a home care agency, healthcare company, medical office, staffing agency, or similar business is a major plus, but not required.

Experience with U.S.-based businesses is also preferred.

Schedule

We are looking for someone who can work during at least part of U.S. Central Time business hours.

We are open to starting part-time and increasing hours as the company grows.

Long-Term Opportunity

We are building systems so our companies can operate efficiently as we grow.

A strong VA may eventually take on more responsibility and move into an Operations Assistant / Operations Manager position.

We strongly prefer someone looking for a stable, long-term position rather than a temporary job.