Human Resource Manager - Head of People Operations

Head of People Operations

The Role
We are an established e-commerce business expanding in the US market. Our growth relies on the quality, speed, and ownership of the people we bring into the company.

We need an experienced Head of People Operations to build and run the core people systems that support our scale. You will work closely with leadership to make sure we find strong talent quickly, train our managers to run their teams effectively, and build a culture where people take pride in high standards and real results.

What Systems You Will Build and Own
Hiring and Vetting Systems

Build a fast, predictable hiring process that brings in high-caliber talent across tech, marketing, supply chain, and operations.
Put practical work tests and clear scoring guides in place so hiring decisions are based on proven ability rather than gut feel.
Set up sourcing channels that keep candidate pipelines warm before critical positions become urgent.

Performance and Accountability Systems

Create clear performance reviews tied directly to company goals, output, and business results.
Establish transparent expectations and career progression so high performers are recognized and underperformance is addressed quickly.
Build compensation and bonus structures that reward hard work while keeping labor costs sustainable.

Manager Development and Team Leadership

Coach department managers on how to lead their teams, run productive one-on-one meetings, and give clear, constructive feedback.
Give managers the tools they need to solve team bottlenecks independently so executives do not have to manage daily operational issues.

High-Performance Culture and Work Environment

Build a work culture centered on personal ownership, continuous learning, and pride in excellent execution.
Design onboarding programs that help new hires understand our standards, tools, and business goals within their first week.
Recognize and reinforce behaviors that solve real business problems and eliminate unnecessary bureaucracy.

Workforce Planning and Budgeting

Work with leadership to map out hiring needs and team structure based on revenue growth and cash flow.
Balance our workforce between full-time core roles, specialized contractors, and external agencies to keep the business agile.

Company Knowledge and Legal Compliance

Ensure critical company processes and operational knowledge are well documented so the business never relies on a single person to function.
Manage contracts, payroll, and compliance for our distributed global team.

What We Are Looking For:

12+ Years of Direct Leadership: At least a full decade of hands-on experience running people operations and building HR systems from scratch, preferably in growing e-commerce or tech businesses.
Proven Systems Builder: You have built hiring pipelines, evaluation systems, and team structures from the ground up, not just run programs someone else created.
Business Grounding: You understand basic company finances, cash flow, and how having the right people in the right seats protects company margins.
Plain and Direct Communicator: You speak plainly, make decisions based on clear facts, and keep processes simple and practical for the team.
Experience managing on-site teams and facility operations within the United States.
Familiarity with California employment standards, labor compliance, and wage-and-hour practices.