Virtual Assistant – Customer Service and Job Scheduling (Full-Time)

Bloom Cleaning Company is hiring a reliable, organized, and friendly Virtual Assistant to help manage customer communication and our cleaning schedule. We’re looking for someone who communicates clearly, follows through on details, and helps customers and cleaning teams stay informed.
This is a remote, full-time role for someone who enjoys helping people, solving everyday problems, and keeping a busy schedule organized.
What you’ll do

• Answer customer calls, text messages, and email s professionally and promptly.
• Help new customers understand our services and book cleanings using our pricing and service guidelines.
• Schedule appointments, assign cleaning teams, and handle rescheduling or cancellations.
• Confirm appointment details, including addresses, access instructions, and special requests.
• Communicate schedule changes and job details to cleaning teams.
• Follow up with inquiries and outstanding quotes.
• Keep customer records, job notes, and scheduling information accurate.
• Handle routine customer concerns and escalate issues that need management’s attention.
• Send payment reminders and follow up on customer feedback as directed.
• Provide a brief daily update on bookings, unresolved issues, and items needing attention.

What we’re looking for

• Strong spoken and written English, with a friendly, professional phone manner.
• Previous experience in customer service, virtual assistance, scheduling, or administrative support.
• Excellent attention to detail and the ability to manage changing priorities.
• Confidence speaking with customers and helping turn inquiries into bookings.
• Good judgment: you can follow established procedures and recognize when to ask for help.
• Comfort learning scheduling software, customer management systems, and online communication tools.
• A dependable computer, reliable internet, a headset, and a quiet place to take calls.
• Availability during our agreed working hours.

Experience supporting a cleaning company or another home service business is a plus.