Head Virtual Assistant — Customer Enquiries & Quoting

You'll be the first point of contact for customer enquiries coming through Messenger, WhatsApp, our
website quote form, and email . Your job is to draft replies, quotes, and Canva mock-ups — the
business owner reviews and approves everything before it goes to a customer. This means you'll move
fast without needing to carry final responsibility for pricing or commitments.
You will own:

• Responding to Messenger and WhatsApp enquiries (drafting replies for approval)
• Managing the website quote enquiry inbox
• Managing the general email inbox — sorting, drafting responses, flagging anything urgent
• Creating Canva mock-ups for customer leads based on provided brand templates
• Preparing quotes using our rate card and quantity-tier pricing structure

Not part of this role (for now): phone calls, Instagram DM management — these stay with the
business owner.
What We're Looking For

• Strong written English — clear, friendly, professional tone
• Comfortable and confident using Canva (you'll be tested on this)
• Detail-oriented — accuracy on quotes and pricing matters a lot to us
• Reliable internet connection and ability to work independently
• Experience with customer service, e-commerce, or apparel/print industries is a plus but not required
• Familiarity with Meta Business Suite, Gmail, and WhatsApp Business is helpful (training provided)

Our Process
1 Initial screening of applications
2 Short paid trial task (writing sample + Canva mock-up test using a sample logo)
3 Interview
4 Offer
Tools You'll Use
Meta Business Suite (delegated access — Messenger & Instagram inbox), Gmail (delegated access),
WhatsApp Business, Canva (brand kit provided).