Property Management Assistant

Company Overview

Tyco Property Management Company is a family-owned property management firm based in San Diego, California. We have been in continuous operation since 1966 and specialize in providing high-touch service to homeowners associations, as well as residential and commercial properties.

Learn more about us here:
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We have worked successfully with remote team members for several years and have well-established systems, processes, and training in place.

Position Overview

This position supports homeowners associations only and does not involve commercial or residential rental property management.

We are seeking a full-time, long-term remote team member to support our HOA management team as a Property Management Assistant.

This role is ideally intended for candidates who already have experience working with homeowners associations. This is not an entry-level role. A candidate without Homeowners Association Management (HOA) or Community Association Management (CAM) experience would be considered, but they would need to have considerable administrative experience.

This is not a short-term contract position.

Key Responsibilities

• Respond to homeowner email s and service requests
• Document notes and correspondence in our HOA management system
• Coordinate with vendors and follow up on work orders
• Assist with board packets, reports, and notices
• Support compliance tracking, mailings, and administrative HOA tasks
• Communicate professionally with homeowners, board members, and vendors

Systems and Training

• We use Vantaca, a modern HOA/CAM property management software with a full training library
• Microsoft Teams is used for internal communication
• A shared company inbox is used for email management
• RingPlan is used for phone calls with homeowners and vendors
• We are experienced in training and integrating remote team members quickly

You do not need prior experience with our specific systems but experience with Vantaca would be a plus.

Work Schedule

• Monday through Friday
• 8:30 a.m. to 5:00 p.m. Pacific Time
• Lunch and breaks as needed

Requirements

• Experience working with homeowners associations or a strong property management or admin background
• Strong written English and professional communication skills
• Organized, detail-oriented, and calm under pressure
• Comfortable handling homeowner and vendor communication
• Comfortable working US business hours
• Looking for a long-term role with an established company

Compensation and Benefits

• Competitive base hourly pay paid directly
• Bonus compensation paid quarterly and annually based on performance
• Paid US holidays on the same schedule as our US staff, approximately 10 to 12 paid holidays per year
• Paid time off that increases with tenure
• PTO is use-it-or-lose-it and does not roll over
• Any unused PTO is paid out in the December paycheck
• Paid birthday off
• Raises based on performance and longevity
• Long-term stability with a company operating for nearly 60 years

HOW TO APPLY

Follow the steps exactly to be considered.

• Use a minimum of 5 AP points
• Include the following subject line: YOUR NEW PROPERTY MANAGEMENT ASSISTANT

Please apply with a brief message that includes:

• Your experience working with homeowners associations in any capacity
• Your resume
• Why you are interested in a long-term position with an established company
• Confirmation that you understand we will not hire applicants who are working with other companies, as this is a full-time position that must be your number one priority
• Confirmation that you understand the working hours are Monday through Friday, 8:30 a.m. to 5:00 p.m. Pacific Time
• DISC testing results
• Confirmation whether you used any AI tools to help write your application. This will not disqualify you. We simply value transparency.

Qualified candidates will receive a calendar link to schedule a Zoom interview with the CEO and Director of HOA Management.