Revenue Cycle Management Specialist – Physical Therapy

Prompt Healthcare EMR Experience Required

TruWell Physical Therapy is looking for an experienced Revenue Cycle Management (RCM) Specialist to help manage billing and accounts receivable for our growing physical therapy practice.

We are specifically looking for someone with strong medical billing experience and hands-on experience using Prompt Healthcare EMR.

Responsibilities

• Manage the full revenue cycle from claim submission through payment
• Review claims for accuracy before submission
• Submit and track insurance claims
• Work insurance rejections and denials
• Follow up on unpaid and underpaid claims
• Manage Accounts Receivable (A/R) aging
• Correct and resubmit claims when necessary
• Post and reconcile insurance payments and ERAs
• Identify billing trends and recurring claim issues
• Verify claim status with insurance companies
• Assist with insurance eligibility and authorization issues when needed
• Maintain accurate notes and follow-up documentation in Prompt
• Provide regular updates on outstanding claims, denials, and collections
• Help improve billing processes and reduce outstanding A/R

Qualifications

Required:

• Experience with Prompt Healthcare EMR
• Medical billing / Revenue Cycle Management experience
• Experience working with U.S. health insurance claims
• Knowledge of claim submission, denials, EOBs/ERAs, payment posting, and A/R follow-up
• Strong attention to detail
• Excellent written and spoken English
• Comfortable contacting insurance companies
• Able to work independently and follow claims through to resolution

Preferred:

• Physical therapy or outpatient rehabilitation billing experience
• Experience with Medicare and commercial insurance
• Experience with prior authorizations
• Experience investigating underpayments and insurance denials

What We Are Looking For

We are looking for someone who takes ownership of the revenue cycle, not someone who simply submits claims.

The right person will actively investigate unpaid claims, determine why claims are not being paid, take the necessary corrective action, and continue following up until the account is resolved.

Accuracy, organization, communication, and follow-through are extremely important in this position.

How to Apply

Please include the following in your application:

1. How many years of medical billing/RCM experience do you have?
2. Describe your experience using Prompt Healthcare EMR.
3. Have you handled billing for physical therapy or outpatient rehabilitation practices?
4. What parts of the revenue cycle have you personally managed?
5. What is your experience with A/R follow-up and insurance denials?
6. What hours are you available to work in U.S. Eastern Time?
7. What is your desired hourly rate?

Video Introduction Required

Please submit a 1–3 minute video introduction** with your application.

In your video, please briefly:

• Introduce yourself
• Describe your medical billing and RCM experience
• Explain your experience with Prompt Healthcare EMR
• Describe your experience handling denials and A/R follow-up
• Tell us why you believe you would be a good fit for this position

Applications submitted without a video introduction will not be considered.

Please begin your written application with the words *PROMPT RCM” so we know you read the entire job posting.

I especially like requiring them to talk about Prompt, denials, and A/R in the video because it makes it much harder for someone to submit a generic application.