VA, EA & Customer Service Rep

Virtual Assistant, Executive Assistant & Customer Service Representative

Company: Broadcast Your Authority (BYA) Location: Remote Schedule: US Pacific Time hours, 8:00 AM to 5:00 PM PST Employment Type: [Full ---------- ---------- ]

About Broadcast Your Authority

Broadcast Your Authority is a full-service podcast and content marketing agency serving CEOs, founders, and thought leaders. We help our clients grow their influence through done-for-you podcast production, YouTube channel management, content marketing, social media distribution, guest booking tours, and strategic advisory services.

About the Role

We are seeking a detail-oriented and proactive Virtual Assistant, Executive Assistant, and Customer Service Representative to support our growing team. This role blends administrative support, executive-level coordination, and client-facing communication, that is tech savvy and understands social media, and other platforms used for task management such as Box, Asana, Slack, google and more.

The ideal candidate is organized, personable, and comfortable managing multiple priorities in a fast-paced agency environment.

Responsibilities:

Executive support: Manage calendars, schedule meetings, and coordinate logistics for leadership
Customer service: Serve as a friendly point of contact for client inquiries, ensuring timely and professional responses
Administrative support: Handle email management, data entry, document preparation, and file organization
Client communication: Assist with client onboarding, follow-ups, and general account support
Project coordination: Help track deadlines, deliverables, and action items across client accounts
Research and reporting: Compile information and prepare summaries as needed

Qualifications
Experience: Prior experience as a Virtual Assistant, Executive Assistant, or in a customer service role
Availability: Must be available during US Pacific Time business hours, 8:00 AM to 5:00 PM PST
Language: Must speak English fluently and clearly
Communication skills: Excellent written and verbal communication, with the ability to confidently take Zoom calls with clients and communicate via Zoom, video, Slack, and email
Organization: Strong attention to detail and ability to manage multiple tasks and priorities
Tech-savvy: Comfortable learning and using tools such as project management platforms, scheduling software, and CRM systems
Professionalism: Positive, can-do attitude with a client-first mindset
Self-starter: Able to work independently in a remote environment

Preferred Qualifications
Experience in podcasting, content marketing, or a related agency environment
Familiarity with tools such as Asana, Slack, Google Workspace, or similar platforms

How to Apply

Share with us your background in this area, what is your strengths and what could you work on to be better?