URGENT: Hospitality and Front Desk VA

Position: Full-Time Virtual Assistant (24/7 Support)

Our Businesses:
1. Stay 424 – Hostel accommodations
2. Studio 424 – Coworking & hourly space rentals
3. Chicago Avenue Inn – Guesthouse
4. Grand House – Hostel

We provide private room rentals, shared dorm lodging, and coworking/event spaces, including photo and podcast studios.

Key Responsibilities:
1. Guest Services & Reservations – Manage bookings through Cloudbeds PMS, process payments, respond to inquiries, and coordinate OTA listings.
2. Customer Support – Answer email s, calls, and messages, troubleshoot guest concerns, and ensure satisfaction.
3. Space Management – Oversee coworking memberships and hourly studio/event rentals.
4. OTA Optimization – Maintain and improve property listings on Airbnb, ---------- , Expedia, Peerspace, and other platforms.

Additional Responsibilities:
1. Assist with daily reports, record-keeping, and documentation
2. Coordinate housekeeping and maintenance requests with on-site staff
3. Monitor guest reviews and prepare response drafts
4. Support social media updates and basic marketing tasks
5. Track invoices, refunds, and chargebacks when needed

Preferred Experience:

Systems: Cloudbeds, Airbnb, ---------- , Expedia, Peerspace, Liquidspace, Whistle, RingCentral, RemoteLock, Kisi, Deskie, Flexspace.ai, ChargeAutomation, FurnishedFinder, Pricelabs, Zoom, Hostelworld, Bounce.

Skills: Customer service, Sales, Administrative Support, Property Management, Basic Reporting & Marketing.

Details:
Compensation: TBD (based on experience)
Availability: Immediate
Schedule: To be determined (CST – Chicago, IL Time)

How to Apply:
Subject line: I Want to Work for You - Hospitality VA
Introduction: Please submit a short video introduction briefly introducing yourself, highlighting your relevant experience, and sharing the software and systems you have experience using that are relevant to the job posting.
Interview: Short Google Meet video call required.