Amazon Account Manager

About the Role

We're looking for an experienced Amazon Catalog Manager / Account Manager to take ownership of the day-to-day health of our Amazon account. This is not an entry-level role. We need someone who has genuinely run a real Amazon seller account before, not just watched tutorials or done small side tasks.

If you love digging into data, catching problems before they become expensive, and keeping a messy catalog clean and organized, this is your kind of job.

Must-Have Requirements

• 3+ years of hands-on experience managing an Amazon seller account with 100+ SKUs. This is non-negotiable. We want someone who has already lived through the chaos of listing suppressions, lost inventory, hijackers, and reimbursement claims, not someone learning it for the first time on our account.
• Advanced Excel skills: VLOOKUP, XLOOKUP, INDEX/MATCH, pivot tables. You should be comfortable building and maintaining tracking sheets, not just filling in templates.

-Sharp attention to detail. This role is built on catching small things before they become big problems.
-Clear written English for case logs, reports, and Amazon support tickets.

What You'll Be Doing

1. Catalog Management
Monitor listing suppressions and stranded ASINs
Check for unauthorized changes to titles, bullets, backend copy, images, and category/browse nodes
Track variation issues, ASIN merges/splits, and duplicate listings
Verify UPC/GTIN accuracy
Maintain SKU-to-ASIN mapping files and catalog issue logs

2. Listing & Account Monitoring
Daily listing health checks
Buy Box and unauthorized/rogue seller monitoring
Pricing issue alerts and content change reports
Documenting hijackers and policy warnings
Flagging restricted listings

3. Inventory & Shipment Monitoring
FBA shipment reconciliation and discrepancy tracking
Missing shipment investigations and FC transfer monitoring
Lost inventory and damage claim documentation
Overstock and low inventory alerts
Subscribe & Save risk reports

4. Photo & Documentation Support
Organizing shipment and product photos for NetSuite and Amazon dispute escalations
Maintaining an image library (labels, UPCs, Amazon images)
Building evidence packets for disputes

5. Reporting & Analytics
Best Seller Rank and category rank tracking
Weekly sales summaries and inventory health reports
Competitor pricing and Buy Box ownership reports
Traffic, session, and conversion trend reports

6. Case Management
Opening, following up on, and escalating Amazon support cases
Maintaining a case log and tracking reimbursements owed
Organizing evidence for appeals

7. Brand Protection
Monitoring for unauthorized sellers, counterfeits, and hijackers
Trademark/IP complaint tracking
Capturing screenshots as evidence

8. Advertising Support
Pulling ad reports, search term exports, and ACOS/TACOS reports
Implementing bid changes and cleaning up campaign naming
Weekly spend summaries and keyword indexing checks

9. Competitor Intelligence
Tracking competitor pricing, reviews, ratings, and new product launches
Monitoring competitor content, promotions, and coupons

10. Customer Feedback Monitoring
Review and Q&A monitoring
Categorizing complaints and tracking packaging feedback

11. Operations Support
Maintaining the master SKU sheet and UPC database
Updating product attribute databases
Tracking open projects and maintaining the SOP library
Meeting notes and action logs

12. Reimbursement & Money Recovery
Lost/damaged inventory claims
Customer return audits
Fee error, storage fee, and removal order audits
Shipment shortage investigations

How to Apply

The first step in our process is a short Excel skills test. Please include the following in your application message:

Your email address, stating clearly that you'd like to take the Excel test
A brief summary of the Amazon account(s) you've managed (SKU count, how long, what platforms/tools you used)
A specific example of a catalog or reimbursement issue you caught and resolved
Your comfort level with Excel (VLOOKUP/XLOOKUP, pivot tables)

We'll send the Excel test to the email address you provide once we've reviewed your application.

Applications without direct Amazon account management experience will not be considered.

Note on pay: Starting rate is $8/hour, with the potential to increase based on performance and the value you bring to reimbursement recovery, catalog health, and reporting accuracy.