GoHighLevel Implementation & Client Success Operator

GoHighLevel Implementation & Client Success Operator — Long-Term Growth Role

We are a growing U.S. company that helps residential electricians get found, get trusted, and get hired.

I am looking for one exceptional Philippines-based GoHighLevel operator who can take ownership of new-client technical implementation and grow into client onboarding, operations, and eventually customer success.

This is a real, immediate opening with long-term growth potential.

This role will begin with a paid technical test and client implementation work while our client base grows. My intention is for the right person to grow into a significant part-time and ultimately full-time role and make this their primary professional commitment.

This is NOT a generic VA position.

I want someone who knows GoHighLevel extremely well and can independently configure, troubleshoot, QA, document, and improve sophisticated client systems.

Ideally, you know the technical side of GoHighLevel better than I do.

I want someone I can rely on as the technical authority — not someone waiting for me to explain how every part of GoHighLevel should work.

I am looking for someone who wants to become an important long-term part of the business, not someone looking to complete random tasks or collect another freelance client.

WHAT WE ALREADY HAVE

Our core GoHighLevel system is already built as a snapshot.

It includes:

Client website
Lead capture and routing
Pipelines and forms
SMS/email workflows
Missed-call / instant text-back
Reputation/review-request automation
Conversation AI chatbot
AI voice assistant that answers incoming calls
Other follow-up and client communication automations

You will not be starting from a blank account or designing our entire system from scratch.

Your job is to take our established system, customize it correctly for each new client, test everything thoroughly, identify weaknesses or opportunities for improvement, and help make the system better as we grow.

IMMEDIATE RESPONSIBILITIES

For each new client, your core responsibility will be to own the technical implementation from start to finish, including:

Create and configure the GHL subaccount
Deploy the correct snapshot
Customize the existing website with client branding, services, service areas, phone numbers and business information
Connect and configure domains and DNS when needed
Configure LeadConnector phone/SMS and call forwarding
Prepare and submit U.S. A2P 10DLC registrations
Troubleshoot A2P rejections
Configure and test missed-call / instant text-back
Configure and test review-request automations
Verify forms, calendars, pipelines, notifications and workflows
Verify lead routing and client notifications
Assist with Google Business Profile configuration when needed
Configure and test our Conversation AI chatbot
Configure and test our AI voice/call assistant
Test websites on desktop and mobile
Perform complete end-to-end QA
Fix anything that is not working correctly
Document the completed setup

A client implementation is not complete simply because the snapshot was installed.

I expect you to personally verify that calls, texts, forms, workflows, review requests, AI conversations, lead routing, notifications and the website actually work before handoff.

I want someone who thinks beyond:

“I completed the task.”

and instead asks:

“Does the entire system actually work for the client?”

OUR ONBOARDING PROCESS IS STILL BEING BUILT

Our technical system already exists, but our complete new-client onboarding process is not yet fully documented as an SOP.

Initially, I will personally participate in onboarding and customer success.

One of your early responsibilities will be helping me turn our real-world onboarding process into a clean, repeatable system.

I want someone who can identify exactly what information and access we need from every client, find missing steps and unnecessary friction, create implementation and QA checklists, document exceptions and troubleshooting procedures, and continuously improve the process.

I am looking for someone who brings expertise and judgment to the table.

If you know a better way to configure, automate, test or deploy something, I want you to tell me.

I want the person I hire to eventually know this system so well that I can rely on their technical judgment rather than being the person who has to figure everything out first.

AI & AUTOMATION EXPERIENCE IS IMPORTANT

Our system includes both a GoHighLevel Conversation AI chatbot and an AI voice assistant that answers incoming calls.

Hands-on experience with GoHighLevel Conversation AI and/or Voice AI is strongly preferred.

Relevant experience includes:

AI prompts and instructions
Knowledge bases
Lead qualification
Capturing caller/customer information
Appointment or callback handling
Routing and human handoff
Workflows triggered by AI interactions
Testing AI calls and conversations
Troubleshooting incorrect or unexpected AI responses
Improving prompts and call flows
Monitoring AI performance
Preventing hallucinations or inappropriate responses
Escalating situations appropriately to a human

I want someone who understands that an AI system needs to be configured intelligently, stress-tested, monitored and continually improved.

Experience with additional AI/automation tools such as Vapi, Retell, n8n, Make, Zapier, APIs or webhooks is also valuable.

WHERE THIS ROLE CAN GROW

Initially, I will personally manage client relationships.

However, I want the right person to quickly begin participating in and eventually owning client onboarding.

Over time, I want this person to:

Conduct new-client onboarding calls
Collect everything required to launch a client
Own implementation from onboarding through launch
Maintain and improve SOPs and QA systems
Monitor client accounts for technical problems
Proactively identify issues before clients notice them
Communicate directly with clients
Make routine client-requested changes
Help clients understand and use their system
Monitor and improve AI calls/conversations
Help clients get maximum value from what we provide
Eventually own ongoing client success and retention

The long-term opportunity is to become the person who owns much of what happens after a new client signs up.

I am looking for someone who wants to own a business function, not simply complete assigned tickets.

As our client base grows, I want this role to grow with it and ultimately become the person's primary full-time position.

REQUIRED EXPERIENCE

Please apply only if you already have strong, real-world, hands-on GoHighLevel experience.

I am not looking for someone who recently completed a course and is looking for their first serious GHL opportunity.

Strong candidates should have hands-on experience with many of the following:

GHL subaccounts and snapshots
A2P 10DLC / LeadConnector
Websites and funnels
Workflows and automations
Reputation management / review requests
Missed-call text-back
LC Phone / SMS
Forms and calendars
Pipelines
Domains / DNS
Google Business Profile
Conversation AI
Voice AI
Troubleshooting and QA

Experience with U.S. home-service businesses such as electricians, plumbers, HVAC or roofing is a plus.

Experience with client onboarding, customer success, operations management, RevOps, project management, SOP creation or process improvement is a major plus.

EXCEPTIONAL ENGLISH IS REQUIRED

This role is intended to become highly client-facing.

You must have exceptional spoken and written English and be able to communicate naturally, confidently and professionally with U.S. small-business owners.

You should be comfortable:

Leading Zoom onboarding calls
Speaking naturally without relying on scripts
Building rapport
Asking intelligent follow-up questions
Understanding conversational American English
Explaining technical issues in simple language
Handling confused or frustrated clients calmly
Writing clear, professional email s and messages
Representing our company professionally without me being on the call

Exceptional English communication is mandatory.

Technical ability alone is not enough for this position.

THE PERSON I WANT

I value:

Ownership
Excellent judgment
Deep technical competence
Attention to detail
Reliability
Problem-solving
Proactive thinking
Strong documentation
Exceptional communication
Ability to work independently
Curiosity and continuous improvement
Genuine care about client outcomes

If you discover a problem, I don't want you to simply tell me there is a problem.

I want your instinct to be:

Investigate it → understand it → fix it if possible → test the fix → document what happened → tell me what you did.

And if you see something that could be done better, I expect you to speak up.

IMPORTANT: INDIVIDUAL ROLE / NO SUBCONTRACTING

I am hiring one individual, not an agency.

You must personally perform the work assigned to you.

Do not give our passwords, client information, account access or work to friends, coworkers, agencies or subcontractors without my explicit written permission.

If you encounter something you do not know how to do, be transparent about it.

Asking a question is fine.

Giving an unapproved person access to our systems or client accounts is not.

COMPENSATION & GROWTH

The first technical implementation will be a paid $50 USD test project using our standardized system.

For ongoing standardized client implementations, the current target is $50 per completed client setup.

The initial workload will be lighter while our client base grows.

As responsibilities expand into onboarding calls, AI management, SOP/process ownership, operations and client success, responsibility and compensation will increase accordingly.

The right person can grow into a significant recurring role and ultimately a full-time position as our client base expands.

Quality, ownership, communication and long-term fit matter more to me than finding the lowest-cost applicant.

We are hiring now and will move quickly once