Sales & Customer Support Specialist (US - Home Services)

We are a fast-growing home services company in Florida specializing in garage storage installations.

Important: This is NOT a passive customer support role. Your primary responsibility is to convert incoming leads into booked jobs. If you are competitive, results-driven, and motivated by performance-based pay, this role is for you.

What you'll Do:

Convert inbound leads into booked jobs (Facebook , phone, SMS, web)
Respond to new leads within minutes — speed = revenue
Follow up aggressively with unresponsive leads (no lead left behind)
Handle incoming calls and turn inquiries into scheduled jobs
Overcome objections (price, timing, hesitation)
Schedule jobs and optimize technician routes
Coordinate with technicians to ensure smooth execution
Track and update leads, jobs, and notes in our system

Compensation (Performance-Based)

Base pay + weekly performance bonus up to 40%
Bonus tied to: Team revenue performance and individual bookings / conversions
If you perform, you earn more.
If you don’t convert, no bonus

Who This Is Perfect For

You enjoy sales, not just support
You like hitting targets and earning based on performance
You move fast and don’t wait for instructions
You are persistent and follow up until you get a response
You are comfortable handling multiple conversations at once
You take ownership of results, not just tasks

Who This Is NOT For

If you prefer just answering questions
If you wait for customers to d ---------- without follow-up
If you don’t like performance tracking (calls, response times, bookings)
If you are working multiple jobs during the same shift

Requirements

Excellent English (spoken & written)
Proven experience in sales, booking, or conversion-based roles
Experience with high-volume inbound leads (calls, chat, FB, etc.)
Ability to handle pressure and multitask in real time
Strong internet connection + quiet workspace
Full availability during scheduled shift (no distractions)

Tools (Nice to Have)

Housecall Pro (HCP)
CRM / dispatch systems

Facebook / Instagram lead handling
Google Sheets / basic tracking tools

Schedule

40 hours/week (EST time zones)
Fixed schedule planned weekly
Must be fully available and responsive during shift

Application Instructions

Start your application with "Garage Closer" and include:
1. Your previous sales or booking targets (numbers required)
2. Your typical conversion rate or performance vs target
3. A short voice recording: sell us a garage storage installation (30–60 sec)
4. Scenario: A customer asks for price and stops replying. What do you do?