SHORT-TERM RENTAL (STR) PROPERTY MANAGEMENT VA

We are looking for a reliable, proactive, and highly organized Short-Term Rental Property Management Virtual Assistant to help manage the day-to-day operations of our STR properties.

This is more than just a guest messaging role. You will help coordinate property turnovers, cleaners, maintenance, vendors, guest communication, and owner support to make sure our properties run smoothly and guests have a great experience.

KEY RESPONSIBILITIES

🏠 Property Management & Turnovers

• Monitor upcoming check-ins and check-outs
• Coordinate property turnovers between guests
• Schedule and coordinate cleaners
• Confirm that properties are cleaned and ready before guest arrival
• Follow up on cleaning issues, missing items, or property concerns
• Track turnover status and make sure nothing falls through the cracks
• Coordinate maintenance and repairs as needed

💬 Guest Communication

• Respond to guest inquiries and messages promptly and professionally
• Handle check-in/check-out communication and instructions
• Assist guests with questions, issues, and requests during their stay
• Coordinate solutions for guest concerns with cleaners, maintenance, or management
• Escalate urgent or sensitive issues when necessary
• Maintain a warm, helpful, and professional tone with guests

🔧 Maintenance & Vendor Coordination

• Coordinate maintenance requests and repairs
• Communicate with handymen, technicians, cleaners, and other vendors
• Research and source new vendors when needed
• Request pricing/quotes and help compare options
• Schedule vendor visits and follow up until issues are resolved
• Maintain organized vendor/property information

👥 Owner Support

• Assist with owner requests and property-related concerns
• Provide updates on maintenance, turnovers, and other property issues
• Help coordinate owner-related tasks and requests
• Keep property information and records organized

📋 Administrative & Operations Support

• Monitor calendars, reservations, and operational tasks
• Keep track of open maintenance and property issues
• Update spreadsheets, systems, and task trackers
• Help create and maintain property SOPs and checklists
• Identify potential problems before they become bigger issues
• Perform other operational tasks related to STR property management

WHO WE'RE LOOKING FOR

We are looking for someone who is:

• Highly organized and detail-oriented
• Proactive and able to work independently
• A strong communicator in written English
• Comfortable communicating with guests, cleaners, maintenance personnel, and vendors
• Good at following up and making sure tasks actually get completed
• Able to multitask and prioritize urgent issues
• Resourceful and comfortable researching solutions independently
• Calm and professional when dealing with guest complaints or unexpected problems
• Tech-savvy and comfortable learning new software and systems
• Available to respond promptly when operational issues arise

EXPERIENCE

• STR/Property Management experience is strongly preferred.
• Experience with platforms such as Airbnb, Vrbo, Hospitable, Hostaway, Turno, or similar STR/property management tools is a major plus.
• Experience coordinating cleaners, maintenance vendors, turnovers, or vacation rental operations is highly valued.
• Experience using Google Workspaces, Notion, Zoom, Messaging platforms such as Slack, Whatsapp, etc.

IMPORTANT

This position requires someone who takes ownership.

We don't want someone who simply waits for instructions. If you see a problem, we want you to investigate it, communicate with the appropriate person, follow up, and help get it resolved.

For example:

A cleaner says they can't make the scheduled turnover.

We expect you to proactively look for another cleaner, confirm availability and pricing, coordinate the replacement, update the appropriate people, and make sure the property is still ready for the next guest.

WORKING HOURS - US hours, exact schedule will be discussed during the interview.

Because STR operations can involve time-sensitive guest and property issues, the successful candidate must be able to respond promptly to urgent matters during scheduled working hours.

TO APPLY

Please send us:

• Your resume or work history
• Short intro video
• A brief description of your STR/property management experience
• The platforms/software you have experience using
• Your preferred hourly rate
• Your availability and preferred working hours

Please answer this question:

• A guest checks out at 11 AM and the next guest checks in at 3 PM. At 12 PM, the cleaner tells you they cannot make it to the property. What would you do?